We visited this restaurant in August of 2014 while we were - 1 Lombard Street London - Buy Reservations
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😒 3/5 - We visited this restaurant in August of 2014 while we were
By 👻 @Britni B., 02/13/2015 3:00 am
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We visited this restaurant in August of 2014 while we were in London on vacation. The main reason we chose this restaurant, was due to the tasting menu we saw on the restaurant's website. There was no additional information on the website that you had to make reservations through a certain online booking service as opposed to another. We went ahead and made online reservations. Upon arrival at the restaurant, we were not given the tasting menu and asked for it. The waiter went to talk to a manager and we were informed you had to make online reservations in advance. I explained that we had. The manager went to check, and came back and the story changed a bit stating, oh you had to make it through open table or some other website as opposed to whichever online reservation site we used. We were highly disappointed by this, and also disappointed in the lack of customer service and accommodation by the manager. We would have left, however it was our first dinner in London and we wanted to make the best of it. We were not offered anything by this restaurant to make up for this misunderstanding, and it wasn't until my fiance asked that the restaurant at least include dessert for free, that the restaurant agreed to do so. With all of that being said, we ended up making our own tasting menu so to speak, and the food was very good, especially the lamb entree and beef carpaccio. Dessert was also very good. Despite the managerial staff not being accommodating or pleasant, our waiter was very attentive and provided good service. This restaurant should make it very clear what steps you have to follow in order to take part in their tasting menu.
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