It Would Be 5 Stars If The Staff Didn't Screw It Up - 3 Arts Club Cafe Chicago - Buy Reservations
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Booked 1 times by 3 Arts Club Cafe Chicago customers.
Ranked #45 in Chicago's Best Restaurants.
🤢 2/5 - It Would Be 5 Stars If The Staff Didn't Screw It Up
By 👻 @Noelle M, 03/09/2022 3:00 am
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The food was great, but I gave it two stars because of the staff and experience.
I had called a few days before my reservation to let the staff know we are celebrating a birthday but I stressed it was going to be a surprise so to keep it quiet when we arrive- they obliged. I also asked if they have any desserts to celebrate the surprise birthday, and the staff said they will have cookies and a candle noted on the reservation and to bring it to the table after dinner. I was excited to celebrate my friend's birthday there, after speaking with them over the phone.
We arrive for our reservation, and the first thing the host says to us is "Who's birthday are we celebrating tonight?" Right in front of the birthday boy.
Then when we place our orders we ask the server how large the side of broccolini is, and she assured us it's rather small so people who want it should order one for themselves. One side of broccolini could have fed all 5 of us! Was the server still in training or was she trying to increase the bill? There was so much leftover broccolini that we took it home in THREE separate to-go boxes.
After dinner, we're waiting for the birthday cookies, and after 15 minutes of waiting I decide to reach out to our server privately to ask if she can bring the cookies and a candle. She tells me that she already put the bill on the table so she will need a separate card for the cookies. Not a problem, because I wanted the cookies billed separately anyway, so I give her my card and tell her "please make sure this is just for the cookies" and she says "of course".
Then she gives me the bill for the cookies, but she ended up charging me for the entire bill plus the cookies. My friends (who already had their credit cards on the table right when the server brought the dinner bill) were wondering why their cards weren't charged. The server responds "your friend already took care of it". So, clearly she didn't listen to me at all when I spoke to her privately.
I don't make a lot of money so $500 out of my account is a HUGE hinderance to my finances. The money didn't get refunded back into my account until 5 days later, which was not ideal considering I had to spend the entire weekend with barely any money in my card.
I wasn't expecting to be inconvenienced that much during my weekend in Chicago because the staff at 3 Arts Club Cafe is unreliable, uninformed, and has selective hearing. At least I got to eat broccolini for three days straight afterwards
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