Not professional and rude - 71Above Los Angeles - Buy Reservations
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🤮 1/5 - Not professional and rude
By 👻 @IT, 01/10/2022 3:00 am
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Not professional. No communication at all about the dress code, I booked over the phone on Saturday 1/8 for a table at 9:45 pm , was not told they have a dress code and they dont allow shorts for women. was not told to check their website for dress code requirements, didn’t received a confirmation email since I booked over the phone and they didnt even ask for my email. When I arrived, they tried to deny me entry and said its our policy and its on the confirmation email, which I didnt even get! I had to wait, explain its not my fault that they didn’t notify me, ask them to get the manager who finally allowed us in as if he did us a huge favor rather than apologizing for the miscommunication.
His answer was its our policy and its on our website, after he realized i didn’t receive any email.
If they care so much about the dress code they should teach the staff to communicate it instead of embarrassing people in-front of their guests!
i had no idea that after each reservation i make , i should go check the restaurant’s website.
And the manager really didnt even care to apologize , or to even acknowledge that its their mistake and they should teach the staff to communicate better , or simply stop accepting over the phone reservations and switch to online only that way you automatically get the confirmation email and get all the info you need.
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