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😒 3/5 - I recently dined at Claridge's and unfortunately, I can
By 👻 @Gayle T., 09/10/2023 3:00 am
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I recently dined at Claridge's and unfortunately, I can only give it a 3-star rating due to a disappointing service experience. Upon arriving early, it took an excessive 30 minutes for our order to be taken, but we understood that we were early diners. However, the major issue was that the staff completely forgot about us. On the positive side, Claridge's did serve some of the best sandwiches and tea I've had, but the downfall was that they never returned to check or refill our tea, despite us asking for it. We specifically came for the tea experience, and it was disappointing to have our dessert without tea since it had disappeared. What added to our frustration was the lack of attention from the staff. We had to actively seek out the waiter every time we needed something, and even then, they often failed to follow up on our requests. This overall experience was quite disappointing, and one of the waiters even admitted that they were understaffed for our table. Good service is a fundamental reason to choose a place like Claridge's in the first place, and this aspect was severely lacking during our visit. I hope they address these issues, as the potential for a great dining experience is there, but it was marred by the poor service we encountered.
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