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😒 3/5 - So... the Waldorf Hilton. I had a once in a lifetime
By 👻 @Ashleigh D., 12/11/2021 3:00 am
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So... the Waldorf Hilton. I had a once in a lifetime chance to stay here in November. I found an amazing price on Hilton's website (the flex Honor's price, cancelable until 3 days before arrival), and I had heard how great the location is. The location is fantastic if you want to go to theatres. There are direct bus lines from many parts of the city, and it is a short walk to tube and train stations. The room I had was nice with a walk in closet. The bed was comfortable. There was enough storage space for my closes for 9 days. There was a cute alcove with a window looking north towards the BT tower, and my other window was south towards the London eye. I was on the 7th floor. There are some steps from the elevator to the room, but that is fine for me. The gym that you have access to is really good! I used it one day until I unfortunately started running in boots and gave myself blisters (I'm no longer used to wearing boots every day). The issue I had on arrival that I specifically requested on the request form was for the radiant heated towel rack to be on, it wasn't, but they fixed it for the next day.Why 3 stars? House keeping. House keeping would come to my room early. About 9 am. I'd be getting ready to leave the room to go out, since that's when my friends would want to meet up. It would be after I had breakfast. I would tell them, I'll be out of the room in less than an hour, and I'd leave the convenient "Please clean room" light on. When I returned to the room 12-13 hours later, the room would not have been serviced. I'd have no tea/milk clean glasses or cups for the next morning. The towels were dirty, and on the floor. (I'm not trying to be wasteful, but English shower/tub combos with the moveable plastic arm instead of a shower curtain, I don't understand them -- they always seem to have a gap, so no matter how I tried, the water leaks onto the floor, so I mopped it up with my used towels).I spoke with the front desk almost every night asking for new towels, toiletries, things for tea, and new glasses. I think my room was serviced twice by the time I arrived back late at night. This was extremely frustrating for a fancy hotel.The breakfast was nice. The executive lounge also nice. I only took advantage of the evening hor dourves once.
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