Auberge Ostape Bidarray Tripadvisor Reviews - Auberge Ostape Bidarray - Trade Reservations
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Auberge Ostape Bidarray Tripadvisor Reviews
Latest Reviews On Tripadvisor
3 Reviews
0 Replys |
Disappointing
We booked into this hotel for a 5 night stay. However on arriving here we decided it was not for us. The location is spectacular and the room we were offered (a suite) was large but it had a fusty smell and it was dark and unwelcoming. The view was obscured by large trees. It is difficult to get around due to the gradient of the area and you given an electric buggy which was quite good fun. The staff were very nice but when we said we would eat at 7.00 they told us service didn't start till 7.30 so we said we would come down to have a drink and enjoy the view. They told us that the staff had dinner at 7 and you could only have a drink when you were at dinner. HELLO??? This is a hotel charging a large sum of money. The restaurant was then closed for two days and fully booked for the third day so we had to find meals elsewhere. The driving was precarious because of the location of the hotel so we asked for our money back. There was no argument and they returned it and charged us for the one night we were there. This is a very sad situation because the location is spectacular but you really need to up your game if you are catering for tourists. It would have been very difficult to have an evening meal and then return home because the location of the hotel was not lit up the mountain. I must mention the restaurant though as the food we ate in the evening was excellent. Would not return
Be the first to ReplyWonderful Basque style hotel with stunning views
It’s quite a drive up in the hills but the reward is there. Beautiful Basque style main house and cottages on a hill, with absolute stunning views across the Pyrenees hills/mountains. Large swimming pool and wellness with same view. The restaurant is Michelin star quality, staff very kind and attentive. Our room was exceptional, everything in style without being over the top. Thank you for a great stay.
Be the first to ReplyWarm, friendly staff; stunning location; beautiful rooms; amazing food in the restaurant.
This was a last-minute booking as we checked out early from a disastrous hotel in Lourdes. The staff were hugely accommodating, and couldn't do enough for us. We were made to feel very welcome! The rooms were beautiful, the location absolutely stunning, the food amazing. We are all gluten-free and the staff went out of their way to make sure we were catered for. My only slight criticisms are that there was no drinks service by the pool, and the gym is in need of a bit of TLC - old machines, and no weights. However, it was only my husband and son who do weights workouts - and we made up for this by having a good swim and going for a long walk up a very steep hill so they were happy!
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