Disappointing experience - Beano's Cabin Avon - Buy Reservations
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🤢 2/5 - Disappointing experience
By 👻 @A Klein, 02/27/2023 3:00 am
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After friends enjoyed Beano’s six years ago we decided to join them when we were all back in Colorado. After being assured over the phone that we’d be seated right as we arrived, we waited 45 minutes. The manager on duty said it was because the party two seatings before us took more than an hour over their anticipated time. (Managerial fault, not ours). For an 8 pm reservation we had our main course at 10:21 pm (the kids in our party noted the time as we were all very tired after a full day of skiing). As we were going to the “locker room” area to change back from the slippers we were given to eat in back to our regular shoes, my daughter noticed her snow boots were missing. Taken by accident or purposefully, either way my daughter was forced to return down the mountain in the restaurant’s slippers. A note to the head manager was given and after some back and forth via email describing the boots and sending a screen shot picture of them, I was completely ghosted. No offer to reimburse or even an apology. So after a dinner that cost almost $200/person I’m now out another $100 to replace my daughter’s snow boots. Disappointed.
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