Poor execution and bad customer experience, not refined - Bedrock Bar & Grill Singapore - Buy Reservations
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🤢 2/5 - Poor execution and bad customer experience, not refined
By 👻 @JL, 12/18/2023 3:00 am
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I was here with my husband for his birthday celebration. It has always been our yearly affair during his birthday week, we would wine and dine throughout the week leading to the actual day. It was a Monday and the restaurant allows BYO, free corkage (wines, champagne). We brought along a bottle of vintage champagne and another bottle of red wine to go with our steak. We were approached by a senior gentleman, (in terms of age). We thought we were in good hands as seniority means wealth of experience, but we were wrong. Not only there is no initiatives and proactiveness, when told he seemed to throw tantrum as if to suggest that we owe him a living. The champagne is not at the appropriate temperature, thus required chilling in an ice bucket. Without checking with us, he just opened the champagne and start pouring for my husband and me, until my husband have to tell him to stop pouring as to let us verify the serving temperature first before continuing. And when my husband said the champagne is not ready yet, it needed further chilling, we could hear the slamming of the bottle in the ice bucket, indicating displeasure. We just arrived not too long, and you can imagine our mood and evening being spoilt by this gentleman. We ordered a lobster bisque, an onion soup and, crab cake to share. The quality and taste was disappointing. The lobster bisque lacks flavour and complexity, the french onion soup too salty (I am someone who can take saltiness and my palate belongs to the heavy style of flavour) and the crab cake is soggy and do not seem to be freshly made. So you could have imagine by now, what kind of experience we are going through. As we did not want to make a fuss, one could not help but to wonder, is this the treatment in a restaurant with a concept of high end dining, posh but poorly executed due to bad customer service experience. As for our main we ordered a 500gms aged T-bone to share with 2 sides. The meat is good, done as per our request (medium/rare). But at the end of the whole affair, it kept me wondering if i would return to this place again? While the brand and concept of this steak house spelled premium, posh and high end, i have experienced other steak house similar to this in terms of quality of produce and excellent customer service. Places like Bistecca Tuscan steak house and Wooloomooloo both have premium products and excellent customer service too. The management really have to look into why consumer have to dine here and what is the unique selling point, otherwise it is really not difficult to find another restaurants which fulfills the same criteria in terms of produce, price point, ambience, good customer experience. When we left, we felt like an unwelcome guests, no appreciation, no eye contact. As a Singaporean who love to wine and dine, i always defend for the people from the F&B industry, and rebut the notion that customer service is sucks in Singapore. I always belief if we show respect and treat the service provider with kindness, one would always experience an enjoyable moment dining, this time round guess i will have to relook at my own sentiment, maybe my kindness is being taken for a ride this time round.
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