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😒 3/5 - I wrote this review after attempting to resolve an
By 👻 @Karl S., 03/11/2022 3:00 am
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I wrote this review after attempting to resolve an overcharge bill issue with the restaurant over 2 weeks. My friends booked a table of 4 with my girlfriend and I on 2/26/22 for 5pm. All of us got the tasting menu, while 2 included the wine pairing First the positives: 1.The $135 for the 7 course tasting menu was reasonably priced 2. My girlfriend was doing a vegetarian phase and they were able to accommodate her with a very good vegetarian tasting. The beat gnocchi was quite fantastic, and better than some of the meat options. 3. The Mousse we had for dessert was also fantastic, they added a bottom layer that was crunchy and the added texture really brought out the finale. Underwelming1. The wagyu course was actually american wagyu (disappointing but okay) and turned out to be 3 ounces of stringy tendon. The other two people with the wagyu got slightly better cuts. I would have expected more selective cuts with given the 3 oz serving size2. Was charged full price for the vegetarian tasting (Could be understandable for the accommodation and the well thought out meal, but the normal tasting had significantly more expensive ingredients)3. Got charged for a wine top off for my friend's wine pairing. The server's language made it seem like it was on the house. (understandable but a bit annoying)The Bad 1. We had dinner on 2/25. We were in a hurry to an event so I paid the bill in a rush and was going to follow up on some charges with my friend. 2. On 2/27 I looked at my bill and discussed it with my friends about an extra charge to see if it was something they ordered. But realized we got charged roughly $85 ($64 + tax and tip) extra for the dessert course for a tasting menu, an error that seems inconceivable to me, since the server was diligent enough to charged our table for a wine top off for my friends even though his offer at the time made it seem like he was offering it on the house. I called them back and reached the GM, Juan who confirmed the error and promised to help resolve the issue. 3. The GM promised to call me back on 2/28 with next steps which he did not do. I called in around 10pm after not hearing anything and he reassured me he would call me back once he sorted the matter out. Even if they were working on it, a courtesy update on the date that was stated, for an error on the restaurant's part is not unreasonable to expect. 4. He finally called me back on 3/2 and offered me a $100 giftcard for the $85 overcharge. Alright fine, and I emailed him my address. He said I could pick it up or have it mailed to me. I chose mail and he said it would get sent out on Friday 3/4 with all the mail. 5. I did not get a followup after that. It is now 3/11 a week after the mail should have gone out, and a full 2 weeks since this issue occurred. It should not take 7 days to deliver mail within 5 miles. This remains unresolvedThis list of events is to give a clear picture on what has happened and that this level of service for an error on the restaurant's part feels extremely disappointing. Also attached my bill which clearly shows a charge on the 7th course of a tasting menu.Edit: I sent them an email the night of 3/11 and received a call back the following day. The GM said he sent another giftcard, this time with a tracking number for 3/14 delivery. I told them I hope this would be our final conversation and if I did not receive any mail, I would deal with my credit card company. This prompted them to agree to speak to their accounting team to also reverse the initial overcharge. I did receive the followup mail on 3/14 and my credit card reflects the charge reversal. While its a mystery why the first gift card never arrived, I will consider this matter resolved.
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