High handed service - Bob Bob Ricard, Soho London - Buy Reservations
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London's Best Restaurants that are most frequently booked by customers of Bob Bob Ricard, Soho London
🤮 1/5 - High handed service
By 👻 @Ella-g-Bella, 02/18/2024 3:00 am
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We have been to both Bob Bob Ricard restaurants on a number of occasions both as a couple and with friends and family, we have always loved the experience. We were therefore delighted to receive an incredibly thoughtful gift of a £200 voucher for our 30th wedding anniversary. We booked the table and even put on the booking that we had a voucher. All went well, usual great food, us usual good service. However then we came to pay and said we had a voucher. This was treated with an air of distain from our waiter. Initially thorough no fault of ours they got the voucher number wrong and couldn’t process it, my credit card was taken out of the machine when I tried to pay the balance and flung on the table. Eventually this was sorted out and I paid the balance of another £200 but recieved no apology. I assume the staff felt that perhaps we could not afford to eat a £400 meal unless we had a voucher and therefore felt it was acceptable to treat our payment as an inconvenience. This whole thing was really embarrassing and spoilt our celebration. Despite being repeat visitors who have recommended BobBob to friends and family we will not be back and if you are thinking of gifting someone a meal here spend your money somewhere else
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