BE AWARE - poor customer service! - Bolero - Buy Reservations
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🤮 1/5 - BE AWARE - poor customer service!
By 👻 @Roberta A, 05/24/2022 3:00 am
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We had a leak from above in the pool/sauna area that the maintenance man couldn't fix and the manager said we would talk about compensation (due to the inconvenience of having to place a trash can under the leak in the end of the hallway) on check out. I put a review on Google about the comment from the woman at the front desk to just "put a trash can under it" and the manager told my husband on check out that we would get no compensation because of this review and weren’t welcome back. Really, great way to deal with your customers, so immature and unprofessional! He lied and said that the leak was in the corner of the room and it wasn't leaking before we checked in! Guess we caused this old 3’ patched up leak to start when we entered the room. Just be sure if you have an issue that you don't wait for management to address it – go to the front desk right away. I have travelled everywhere from Morocco to Iceland and have never had such poor customer service, but then I have never stayed at such a substandard hotel either. That's what we get for thinking their "getaway" weekend was a good deal. It’s only a good deal for the motel/hotel. Don't think you're getting all the breakfasts, dinners and open bar experience because it’s too crowded to get service but then the restaurant/bar staff is overworked and did their best. Couldn't imagine what it’s like working for this motel/hotel.
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