So many issues - Boston Burger Company - Boylston St. Boston - Buy Reservations
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Boston's Best Restaurants that are most frequently booked by customers of Boston Burger Company - Boylston St. Boston
🤢 2/5 - So many issues
By 👻 @shamrock84, 08/16/2023 3:00 am
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We ate at the restaurant on Boylston St. recently. We got there just before the Red Sox game was over and the restaurant was busy but we were sat quickly. Things went downhill quickly after that. Here are my observations, keeping in mind I have worked in the restaurant business for over 30 years. So I’m familiar with the struggles. 1. Our server was nice but very rushed. He was at one point carrying 7or 8 tables both inside and out. This is extremely difficult to do if you are efficient and organized, but this dude was in the weeds bad though. 2. The hostess was in “ sit ‘‘em and get ‘em”mode. There was no regard for the flow of the restaurant and customer experience which was not good because all of the servers were weeded. 3. There didn’t appear to be any management support. I did not see a floor manager the whole time. To be fair I could see all the way to the back so he/she may have been stuck expoing, I don’t know. 4. They appeared to be short handed as I only saw 3 servers and the probably needed 4 and there was no bartender or person to make the frappes. Our server seemed to spend a tremendous amount of his time making his drinks. 5. The burger I ordered was decent but the boneless wings were cold. There was no sense in sending them back because by this time the place was packed out and on a wait and we just didn’t want to wait another 20-30 minutes. 6. There was a general feeling of chaos and disorganization that didn’t sit right with me. I wanted to really like this place but they have too many issues.
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