Made a reservation this weekend for my friends and I. - Brando's Citi Cucina Asbury Park - Buy Reservations
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🤮 1/5 - Made a reservation this weekend for my friends and I.
By 👻 @Mojitos R., 02/26/2023 3:00 am
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About an hour before our reservation, rang to give a courtesy call to the restaurant that we would unfortunately not be able to make it on time to our reservation because of unforeseen tragic circumstances.Instead of a professional and understanding response. I was met with threats and a nasty attitude. I was told that I would never be allowed in the restaurant again amongst other very rude comments. This way of handling regular customers left me feeling sick to my stomach. I've dined here for years....but this incident clearly demonstrated how they feel about taking your hard earned money.Merciless. The lady on the phone should not be dealing with patrons because she lacked very basic customer service / hospitality skills. After all this, the threat was no longer necessary because I'd much rather take my money to an establishment that would appreciate my presence. AND even after the hostility I had to endure... was charged a $100"cancellation fee" for inconveniencing them.
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