I've lived in the surrounding area over 10 years, always - Brando's Citi Cucina Asbury Park - Buy Reservations
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π 3/5 - I've lived in the surrounding area over 10 years, always
By π» @Jackie F., 01/21/2024 3:00 am
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I've lived in the surrounding area over 10 years, always hearing about how amazing Brando's was. I finally tried it yesterday and everyone was right, the food was incredible! At first, our bartender (Dolan, name on my receipt) was very nice and answered any question we had about the food. Apparently at one time this bartender had a bad night and was throwing glasses around, being aggressive. I only know that from overhearing customers around me. When I received my bill, I paid with a Debit card because using a Credit card meant I had to pay a 3.5% fee. When I had to sign and leave a tip, I noticed there was a $6.30 fee attached to the original total. When I asked the bartender about why the credit card fee was added to my debit card, immediately he got defensive, and his demeanor changed. "You used a card" I said, it was a debit card, you charged a credit card fee to my debit? "It has a visa logo" But it's a debit card. Then I said ok no problem, can you cancel the transaction and I will pay cash? He said, I can't cancel the transaction. Now, i've been in retail and involved in food service for my entire life. I know for a fact there is always a way to cancel a transaction. No sale is really ever final. Anyway, he comes over, grabs the receipt, visibly angry and says, "how much is the fee? I'll take it out of my pocket" Mind you, this isn't really about the $6.30. It's the fact that restaurants are charging a fee on debit cards which is illegal. When you're using your debit card, the money is coming out from your bank account immediately. Not the case when using a credit card. Then the bartender comes back and puts the six dollars on the bar and says I want my customers to be happy. I understand that he was frustrated and angry but if you wanted to make a point then he should've given me the $.30 as well. I left the $6 and gave him over a 20% tip because that's who I am. However, if this place is going to illegally charge your debit cards and keep the service fee for themselves, I will never come back to this place, and I will let my family and friends know as well. Thank for reading, I hope they can start doing the right thing and hire people who know how to give good customer service. https://www.nj.com/news/2021/10/can-stores-charge-a-fee-for-using-a-credit-or-debit-card.html https://usa.visa.com/dam/VCOM/download/merchants/surcharging-faq-by-merchants.pdf https://www.njcpa.org/article/2023/12/14/the-bewildering-world-of-cash-discounts-and-surcharging
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