Service with a snarl - Brutto London - Buy Reservations
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🤢 2/5 - Service with a snarl
By 👻 @Emily T, 11/18/2023 3:00 am
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Sadly my twice yearly catch up at Brutto with a good friend and former colleague will be relocated after our most recent visit. Whilst the food was as expected, the same cannot be said for the service. Incredibly rude waitress who quite clearly wanted to be anywhere but serving us. We were made to feel like a huge inconvenience from start to finish. Constantly being told we had limited time, however having to wait 15 minutes before someone came over with a wine list, then having no plates when the shared food arrived. At the end of the meal we made it clear we didn’t want dessert and asked for a cocktail, then after a wait the waitress returned to see want we wanted for dessert… which we had already declined. After waiting for our cocktails, 10 minutes before our allotted time was up being aggressively told the table was needed back IMMEDIATELY. Never felt less welcome in a restaurant. Having always had nothing but praise for the place and recommending highly to all I shall now avoid and suggest others do the same. Classic case of a successful restaurant getting complacent and showing little care or courtesy to customers.
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