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🤮 1/5 - Poor
By 👻 @Emilio A, 10/10/2023 3:00 am
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So in about April my husband said we were going to Vegas in October to watch Green Bay play. As soon as he told me I said “okay there’s only 1 thing I want to do while I am out there and that is to visit Cafe Lola” fast forward… I visited Cafe Lola for the first time this weekend. I ordered 2 iced coffees and while they were good, they definitely were not worth $31. Let me just say the price did even matter to me. it wasn’t until I waited 55 minutes for my coffee where it all became disappointing. Not only did I wait 55 minutes, but After 40 minutes I asked the cashier the status of the order for me and the customer Peter that ordered approx 2 mins before me. She told us to hold on, comes back about 5 mins later and say both orders would be out shortly. When peters order was ready the manager came out and said right in front of me, as I was standing with the customer Peter. “Peter I’m sorry about the wait, I’m going to refund you what you paid, and here’s your order” she refunds Peter, and approx 5 mins after that give me my order which was the 2 iced coffees and says have a good day. Ummm why was I treated differently then Peter? Was it bcuz I was the one to speak up and ask status? To top it off! The drink I ordered comes with the cold flames, my husband asked the mgr “don’t our drinks comes with the gold? She said “yes the do, would you like me to add them.” He said yeah I believe that’s what I was charged for. Anyhow, because of me experience I won’t return, and don’t recommend to anyone. Sorry! I was to say I think I was so excited because truly I love your energy, and the Cafe is so cute! But the customer service was not good, and the wait time was not okay especially considering the shop wasn’t busy. 😢 there wasn’t a line to order, the were may 5-6 tables of small groups. It was steady but not considerably busy where I am understanding to the wait time.
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