Poor Service - Cafe Habana Malibu - Buy Reservations
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🤢 2/5 - Poor Service
By 👻 @LocalYocal330, 01/17/2021 3:00 am
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We have been ordering takeout here once a week recently and generally have had a good experience. They've forgotten items on at least one occasion so check your bag before you leave.
However, their estimates of pickup times are wildly inaccurate. I ordered last night (a Saturday) and the email said 15 minutes. I got there right on time and ended up waiting 45 more minutes, nearly till their closing time. So it took an hour to get 2 fish tacos and an order of nachos. The bartender said they were short staffed which the manager overheard and said "no we're not short staffed, there's just too many orders". I saw several people turned away who wanted to order. In the 45 minutes I waited, I saw maybe 7 orders come out so I think the bar tender was telling the truth. One or two orders would come out and then there'd be a 7-10 minute wait and 1-2 more would come out. The manager probably just understaffed the kitchen for a Saturday night to cut down on costs. The manager said the pickup time estimate on their email is an automatically generated 15 minutes and doesn't have any link to the actual wait times. So Best to call ahead on weekends. The food is good, generally fresh tasting although the Nachos looked like they had been sitting there the full 45 minutes I waited, the margaritas are very good. Portions are reasonable, not huge.
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