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Casa Madera West Hollywood Tripadvisor Reviews
Latest Reviews On Tripadvisor
21 Reviews
0 Replys |
You can stop scrolling, this is the 1!
This property is beautiful, I’ve stayed at 3 different 1 hotel properties and this location did not disappoint from the brand’s beautiful, nature-inspired aesthetic. The signature scent delights and refreshes your senses, while the warm and soft lighting creates a cozy vibe. Sadly, the floor in my room was a bit dirty and the noise from the room next door made it challenging to sleep on our first night, the hotel staff made up for these inconveniences with their phenomenal customer service. Will, the Bellman who helped us with our bags and Jack, the warm and knowledgeable house driver, were especially exceptional. Wonderful customer service from those two staff members helped us trip end on a high note. I would definitely stay here again.
Be the first to ReplyPeaceful in the heart of LA
Very peaceful and staff was exceptionally kind especially Will. He greeted me as I was departing and helped me with my bags and my Uber pickup spot. We had a great conversation. The first environment is beautiful including the spa like smells at every corner. Felt very private.
Be the first to ReplyGreat experience
Hotel room is great! The house care service is amazing, we had Jack as our driver and he was wonderful. Overall great experience and would recommend. The cars provided for the house car are comfortable and roomy. The experience as a guest is worth the price of the hotel.
Be the first to Reply1 hotel is the One.
1 hotel is easily the number 1 place to stay while visiting LA. Rooms and amenities are great, and the staff is even better. With both, I call that a great experience. Our friendly driver for the house car “Jack” was great help and made the trip even better.
Be the first to ReplyEnjoyable stay, has the potential to be a great 5*
The 1 Hotel West Hollywood is in a fantastic location, not far from all the main attractions, yet far enough that you’re in a safe sanctuary. I LOVED the Hotel Vibe, spent most relaxing by the Juniper Bar either working or catching up. The bed is the most comfiest bed I have ever slept on, much comfier than my own!! I’m not sure what mattress topper or type it is but I’d love to know! I was also lucky enough to make use of the pool which was heated, and you can look out to the lovely views. I gave it 4/5; it’s on the lower end as I felt there was a lack of attention to detail and overall service was par. At checkin, I was asked whether I was at the hotel for personal or business, and imd mentioned business but my room had no desk or suitable table to work from. Housekeeping forgot some basic things on a few occasions like adding the cushion to the bed (it was left on the floor or sofa), missing toilet roll (I had to call for it), not fluffing sofa pillows etc etc. At the bar, I felt others’ received better service than I - offering of drinks, and generally more attention etc. The team at reception were also not as welcoming as one would expect… I had a pleasant stay and would return back - the hotel has the potential to be a great 5* but needs to address the little things, attention to detail counts!
Be the first to ReplyJuniper Lounge x Bartender Phoebe
This review is for the Juniper Lounge. I went on Sat 2/17 with a friend for a girls night to catch up. We ordered a round of spicy margaritas and found a seat. The drinks were great. My friend went to the bar to order us a 2nd round and she was helped by a male bartender. When she brought the drinks back, they looked different than our first round (more of a pink/orange color than the previous round). When I tasted it, I thought it had a smoky flavor and was maybe made with mezcal rather than tequila. My friend tried hers and agreed. She brought the drinks back to the bartender to tell him we didn’t like them, and he insisted he’d made them correctly. My friend came back and told me, and I was quite surprised he didn’t offer to remake the drinks. I looked over to the bar in disbelief, and happened to lock eyes with another bartender (later found out her name is Phoebe) who gestured to me that she was going to remake our drinks. I guess she’d heard the interaction with the other bartender and took it upon herself to rectify the situation. This was such an incredibly sweet/thoughtful gesture and completely saved the experience that night. I work in hospitality, so I appreciate her being proactive and customer service minded, even in a situation she wasn’t directly responsible for. She went above and beyond. Thanks, Phoebe!
Be the first to Replyperfect hotel except for one
Hotel that makes the memory perfect in Los Angeles. The surroundings of the interior were all satisfying. only The female employee (shoulder-length straight hair) who checked out around 6 a.m. on Feb. 12 is an exception. She had a completely unfit attitude with this hotel (though you probably wouldn't feel it if you weren't Asian) I'm thinking of visiting this hotel anytime, but if you have this staff, never! It's enough to make the pleasant experience there the worst. 로스엔젤레스에서의 기억을 완벽하게 만들어주는 호텔. 인테리어 주변 환경 모두 만족스러웠습니다. 다만 2월 12일 오전 6시경 체크아웃을 담당한 여성 직원(어깨 길이의 스트레이트 헤어)은 열외입니다. 그녀는 이 호텔과 전혀 어울리지 않는 태도를 가졌습니다. (아마 아시안이 아니라면 못느낄 수도 있겠지만) 언제라도 이 호텔에 방문할 생각이지만, 이 직원이 있다면 절대! 그곳에서의 기분 좋은 경험을 최악으로 만들어주기 충분합니다.
Be the first to ReplyDon’t even consider it
Awful. Overpriced. A 3-4 star hotel masquerading as a 5 star. Rooms are dark. Service pathetic. $70 to valet is some kind of sick joke. Two pathetic towels. We had a suite which basically had a slither of a window. No Bluetooth speaker in the room. Nowhere to put clothes apart from hanging space Zero sleep as you are basically on a very street on sunset. No turn down service. Whole place feels ‘earthy’ when you walk in, you quickly discover it’s just bare. We were supposed to stay two nights, already looking to check out and find somewhere else. Total rip off, don’t see how anyone can walk away from here relaxed or satisfied.
Be the first to ReplyHelpful Valet and Bellman Services
I loved the smell at the One Hotel, and the stay, it was truly amazing! I loved the convenient House car and Bell man services! Andre from Valet was super friendly and helpful, he even helped me find my uber! Definitely recommend staying here!
Be the first to ReplyThe best hotel brand to stay at
1 Hotel has out done themselves again. This emaculate west hollywood location is stunning. From the front entrance to the lobby area it is a serene place to visit and take you away from the daily grind of life. With their design to incorporate nature into their infrastructure to the teams friendliness and willing to help. Always making sure to go above and beyond with providing quality service. Where do I start? Front Desk Team I want to thank the following I had a daily encounter with. Theo, Will , Andrea and Rebecca. They would always go above and beyond to see if I ever needed anything, where to eat or what activities to do. Their smiles were contagious always saying hello to everyone walking by and their kind voices while conversing. There are other front desk team members but I don't remember all their names. The team is great overall. 1 Kitchen Team This team is phenomenal from the time you are seated or ordering to go. They greet you with full on joy. Always making suggestions if you are stuck on what delicious food you want to order to coming up with some cool coffee or tea ideas. I want to thank the front team first, this includes Jesse and Brianna. Then Izzy, Eric, Gilbert, Behzad these guys were superb always joyful at the front smiling happy to be there and talk to their guests. You felt like you were a family catching up on old times. Then to the other 1 Kitchen Team that would take care of me while I dined there. Tasha, Philip, Justin and Joseph. Amazing team who would guide you on a journey of food. So many delicious options. They would always be kind and make sure what you ordered you got the right way. If you needed a top up on your water coffee or other drinks they would make sure you were taken care of. Compliments to Chef Ginger and her amazing team in the kitchen the food was epic!!! Keep using sustainable sources and keep up the amazing cuisine you serve. Hands down I loved all the food they have on the menu. To the 1 hotel security team. These guys are amazing. Always walking around making sure that everyone was safe at all times. Javier, Mark, David and I believe the other gentleman's name was Dwayne (sorry if I mispelled this). The 1 hotel room attendant team. Always on top of their game. When you needed some extra towels or pillows they brought it immediately to you. This team did such an amazing job day in and day out. Greeting you, saying good morning always smiling and making sure you were happy with the cleanliness of your room. Overall I can not express enough how the 1 Hotel lives up to its name. It truly is the #1 in my books. Thank you for a wonderful time. I look forward to my next visit.
Be the first to ReplyLocation & Service
This hotel is beautiful and is in fantastic location. It's in walking distance of great restaurants like Le Petit Four, Sunset Grill Hollywood, Bossa Nova.. So you have easy access to food & drinks. The hotel has an amazing cocktail lounge inside with delicious cocktails and foods. It has a beautiful gift shop next to the cocktail lounge. Excellent customer service! Diana at the gift shop was very friendly, professional and helpful. I was going to an event and i didn't like how my hair looked, she helped me pick the cutest vintage hair scarf which made me look amazing, I kept getting compliments the whole night. To summarize, 1 Hotel has a lot to offer! I look forward to staying at 1 Hotel again on my next visit to LA!
Be the first to ReplyAmazing staff
Izzy and Sasha at the 1 restaurant are the best!! This hotel and staff are amazing - couldn’t recommend enough. Everyone is so accommodating, kind, and helpful! Everyone should consider coming here and saying hi to them
Be the first to ReplyAn Oasis in West Hollywood
We had a wonderful stay. The hotel is first class but the staff makes it special. Everyone so nice and helpful. Shout out to Will, Jared, Victoria and Linda. The “zen” feeling was great especially after a long day sightseeing. The room was spacious and very nice. Will definitely look to stay here on next visit, and look out for 1hotels on future travels wherever we go.
Be the first to ReplyOverall great experience
The hotel is beautiful and service was top notch from the wait staff to the hotel employees to the valet. Jack and his valet team were awesome-polite, friendly, and efficient. The food was good and the bar/lounge area is absolutely stunning. Beds were comfortable. 10/10!
Be the first to ReplyLove the customer service
Jack and Joel were awesome love the car service they provide And the customer service was great and the service at the bar was great bartender very helpful . The rooms are really nice this was my first time staying here will be back again
Be the first to ReplyMeh stay and price was not worth what you get
First let me start with the positives. The hotel is beautiful. Love the eco-zen feel. Decor is awesome. Now the negatives. I paid $1200 for one night with a city view. The pictures online show a Hollywood hills view. I literally just looked directly into the other tower. The service was awful. Front desk guy seemed annoyed. They didn’t have my reservation. Eventually they found it but we stood around forever just waiting while they looked. We stay at a lot of 5 star hotels (often cheaper than this) and they are way better. Also for $1200/ night they literally put us directly in front of the elevator. It was super loud all night. Breakfast was decent for the price but not amazing. Again only so so service there. I would not stay here again. I stay at the andaz across the street and the W and both have better service and much better price given quality flaws of the one hotel
Be the first to Reply1 Kitchen breakfast
My family & I visited on vacation to LA. The coffee was hot the food was fresh. Our server Tasha, was super friendly & went above & beyond to accommodate my son to ensure he had the perfect mango smoothie! Definitely worth a repeat visit.
Be the first to ReplyKp
This review is solely on KP. We came in for a meeting that was being held at the hotel. Valet couldn’t give us direction as to where we need to go… We asked around a couple of employees but no one had a clue where we needed to go we couldn’t ask the front desk because they were so busy (check-in time) KP noticed us struggling and made her way over to us, I believe she works at the bar, she was so friendly and courteous. She advised us that the front desk would be able to direct us to our meeting, however when she noticed that the FD was very busy, she walked over to their back office and found out where we needed to go. She walked us all the way to our meeting room! She has such great customer service! 3hour after our meeting as we are all leaving she ensures we all are able to find our way back to our cars and hoped we be back a next time 😁 thank you KP!
Be the first to ReplyLA Girls Trip!
Jack in the valet department provided extremely helpful car service. The overall service staff at this hotel was wonderful. Will and Theo were exceptional at helping with hotel details and very professional. I look forward to staying at this hotel again simply for how well the staff not only did their job but how they made me feel. Great job overall!
Be the first to ReplyEverything about 1 Hotel WeHo is Thoughtful
Absolutely love this hotel! Every inch of the hotel has such thoughtful, yet simple decor which creates a really beautiful, grounding aesthetic. Our room was beautiful with floor to ceiling panoramic windows, the most comfortable bed, beautiful bathroom with soaking tub, and shower. The living room had great views in both directions of the LA skyline, and some pretty awesome sunsets. Everyone on staff was extremely helpful and friendly. Shaina at the front desk was warm, informative, and gave us the best welcome when we checked in super late. All of the door men/women and valets were also wonderful, quick, and made sure we were covered from the rain during the horrible storm that came through.
Be the first to ReplyAmazing car drop off service
Great hotel. The drop off service was particularly wonderful. Jack was a great driver and made the trips fun. We didn’t even have to get an Uber for any trips inside 3 miles. The drinks at the hotel bar were very good as well
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