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Casa Madera West Hollywood Yelp Reviews
Latest Reviews On Yelp
30 Reviews
0 Replys |
After living in LA for 25 years, I've never had a
After living in LA for 25 years, I've never had a restaurant host speak to me in such an unprofessional manner and I've never even considered opening a Yelp account until my unfortunate experience. A couple of days ago I visited for the first time and had to wait 30 minutes to be seated and when I asked why others that came after me were being seated earlier, I was told that it's because they weren't being seated in the main area. When I finally got directed to my seat, I saw that same group sitting in the main area, meaning I was lied to. The host was a dark-skinned young woman and she was acting like she owned the restaurant for some reason. I'm curious if they ask their hosts to be rude or if that's just how she was. I felt belittled and disrespected. Her behavior upon my arrival already set a bad vibe for the night, but the reason I gave another star is due to the excellent service I received once I was seated. Our waiter was super kind and professional. The reason I am writing this review is so the managers of this restaurant acknowledge that this is not acceptable behavior at a 5 star restaurant.
Be the first to Reply5/5 on everything! Excellent service with great
5/5 on everything! Excellent service with great recommendations and always checking in. The food was spectacular and the ambiance of the restaurant is fantastic. Highly recommend.
Be the first to ReplyAmbiance, service, and the food is amazing! I would
Ambiance, service, and the food is amazing! I would recommend this place for happy hour and dinner!
Be the first to ReplyHands down, phenomenal! 10 out of 10, all thanks to the
Hands down, phenomenal! 10 out of 10, all thanks to the general manager, Smith Dok. He made our night one to remember. His flawless attention to detail and unwavering demand for customer satisfaction truly left us speechless. While celebrating our wedding anniversary my personal goal was to offer my wife an exceptional night of great food, vibes and entertainment. Smith graciously surpassed all expectations. Once I shared my ambitions with Mr. Dok, he took the reins and showed us both a beyond stellar experience. Every detail, every request. With him nothing was too much. We felt both at home and VIP at the same time. Our celebration was not only a success, but a night to remember. My only regret is it's gonna be so very hard to top this experience with another establishment. I suppose we are team "Casa Madera" from here on out. Cheers to Mr. Smith Dok. I consider you a great friend now for all you have done for us and we will definitely will continue to offer our gratitude each time we have the please to experience your exemplary leadership and care. Sincerely, KV
Be the first to ReplyParking can get tricky but there is always valet.
Reservations are recommended for this trendy beautiful restaurant. Pricing is a bit more steep and the food was solid but not memorable. You are more so coming for the scene. Staff is present.
Be the first to ReplyHere is a possible review based on your text: I have mixed
Here is a possible review based on your text: I have mixed feelings about this place. The food is decent, and the ambiance is pleasant. However, the service is absolutely atrocious! The last time I visited, we were made to wait for 50 minutes, and the staff seemed completely clueless about whether our table was ready or not. They led us to a table three times, only to realize it wasn't ready each time! It was a frustrating experience, especially since there were five of us ladies waiting. Unfortunately, the terrible service overshadowed the good food and vibes, and I'm not sure I'll be back.
Be the first to ReplyAwful service!!!! The servers don't know anything about
Awful service!!!! The servers don't know anything about wines. Even though we had a reservation we were seated 45 minutes late. While we were trying to enjoy our meal another server came and told us we had to leave the table because they were waiting for another reservation and they hadn't even brought the main courses we ordered! Then they said it was ok and we could seat at our table. Our reservation was at 8 pm and at 10:20 pm we still haven't eaten!!!!!!! The food is ok, but not worth it at all and I would never ever recommend this place to anyone!!!
Be the first to ReplyThe drinks were creatively crafted.
My drink came with a lavender stem attached to a palo santo stick. It suited me perfectly. My friend treated me to a birthday dinner and we ordered a few different plates to share. HIGHLY recommend.
Be the first to ReplyFood was actually really good.
Our server was really nice. The aesthetic of the restaurant is to die for and the view out of the windows is beautiful.
Be the first to ReplyI recently had the pleasure of dining at this amazing
I recently had the pleasure of dining at this amazing restaurant, and it was absolutely wonderful from start to finish. The lively ambiance immediately set the tone for a fantastic evening. Let's talk about the food--specifically the mushroom tacos. They were perfectly seasoned and cooked to perfection, nestled in warm tortillas and topped with a delicious array of toppings. Each bite was a burst of savory flavors leaving me wanting more. The chopped salad was another standout dish. Fresh, crisp, and bursting with vibrant flavors, it was the perfect accompaniment to the tacos. The combination of fresh vegetables, zesty dressing, and crunchy toppings made for a refreshing and satisfying salad. Aside from the fantastic food, the atmosphere of the restaurant was lively and inviting. The decor was colorful and eye-catching, adding to the overall fun vibe of the place. The staff were friendly and attentive, making sure our dining experience was nothing short of fantastic. If you're looking for a Mexican restaurant with a great vibe and even better food, look no further. I highly recommend making a reservation as this restaurant does get very full.
Be the first to ReplyAmbiance was stunning, we did have a reservation however we
Ambiance was stunning, we did have a reservation however we still waited about 30 minutes before we were seated at our table. Service was 8 out of 10 being service took much longer than expected to be greeted by our server and we had to wait so long for drinks on multiple occasions and the. Food 9 out of 10, the Ribeye was full of flavor and cooked perfectly, the salmon was amazing and presentation gorgeous the chicken was good but nothing special. For dessert we had the butter cake which melted in our mouths 10 out of 10! Overall we had a pleasant experience.
Be the first to ReplyCasa Madera's great! Casa Madera is located in West
Casa Madera's great! Casa Madera is located in West Hollywood inside of the Mondrian Hotel. Personally, I would recommend giving valet to the hotel staff because it's easier parking. Now inside of the hotel is Casa Madera. The food there was great! They had a wide selection from Coastal Mexican cuisine and also Mediterranean food. We ordered the Mayan hummus which was so thick and creamy and it also came with some thin pita bread which was so nice and delicious. Then, we ordered the fattoush (a Mediterranean style salad.) It had so many vegetable toppings which made it super healthy and so crunchy and refreshing. For our main meal, we ordered the Madera Burger which was so crispy and was so tasty and well seasoned, the Madera burger also came with Parmesan truffle fries which were SUPER good! I love fries so this was great and the truffle was just perfect. Next, we ordered the Arrachera Tacos which were not bad. One thing I didn't really like was how the bread was really thin and didn't have much flavor but the meat was so nice and well done and the toppings made it taste super good. Lastly, we ordered the Truffle Risotto and I wasn't a huge fan. It was super creamy and thick like pasta except it was rice but it was still okay. But the creaminess made up for it and the toppings on it as well. For the drinks, the Solstice was amazing and it was so cool because they added fire on it and it tasted super good. But, it is an alcoholic beverage. The service here was great because all the workers were respectful and considering we came on a Saturday night it was super busy but all the workers tried their best to make sure that they were attentive even though there were many people. Lastly the ambiance which is what made this place great! They have neutral colors with many cool decorations and made it look so nice, modern, and pretty. Overall, I would say it was a great experience and I would go again!
Be the first to ReplyHoly fuggin shet .
. this place looks like it was ripped out of Tulum. It's bright, airy and full of vibes. There are plants everywhere, big HUGE windows that let you fondle the city with your eyes, and the service is impeccable. I wish I could tell you my waiters name but I feel like every employee there worked for me. I mean that in the best way possible. You didn't see the bottom of any glass because they were right there to pour it for you, and my goodness are they fast. And it was almost always a new face! At one time I actually checked beneath the table for buttons because the timing between my request and having it met was literally 3 seconds. So onto the food, definitely get some tacos. I tried the Tiger Shrimp Tacos and was pleased. The hummus was also divine, along with the garlic naan they serve it with. We ended up getting an extra order of the bread because they gave you so much hummus. The drink menu was also extremely charming and very artistic. Some drinks come with smoke, fog, fragrance .. a whole experience! The drink I tried was good but not great. I didn't try a variety of drinks so I'm eager to explore what they offer. The entrees and desserts look like they don't disappoint. What they may lack in flavor (drinks) they make up for in service and ambiance. Next time I come back I'm bringing my dinner appetite. I definitely enjoyed my experience here.
Be the first to ReplyMy friend and I dined at Casa Madera and we had the best
My friend and I dined at Casa Madera and we had the best dining experience ever. We ordered 3 apps, 2 entrees, and 1 dessert and lemme tell you...10s across the board. THEY WERE ALL SOOOO GOOD. No misses whatsoever. Our drinks were also delishh. Our server was Kayla and her service was perfect!!!! She was SO friendly and made us feel very comfortable, not overbearing at all. All servers should be like Kayla!! Everything about our experience was perfect. The food was amazing and the ambiance was a 10/10. I'm gonna be dreaming about this place until I come back.
Be the first to ReplyCome on over!!! And when you do, ask to be in Liza's
Come on over!!! And when you do, ask to be in Liza's section! She is very knowledgeable, and made some really solid suggestions, paired with such a fun time! We had the hummus, hamachi, and Kobe based on her recommendations, and you can't go wrong! She also recommend the ribeye, and honestly really just took in who we were and our needs and really tailored such a wonderful dining experience from there. This is definitely a place that dine and she is such an amazing server that took our experience to a whole other level! Super grateful! Thank you Liza! Also my friend was super annoying and she handled him magically!
Be the first to ReplyThe worst customer service I have experienced while dining
The worst customer service I have experienced while dining in Los Angeles. Our reservation was for 7:45pm and we weren't seated till 8:30. We ordered 3 drinks and they didn't come out till 9. By this time we had placed our entire dinner order and by 9:20 we hadn't even received our appetizer a simple plate of hummus. We were seated in the back corner of the restaurant so we didn't even get to experience the ambiance that we specifically went for. I have dined at so many high end restaurants in LA and was very much looking forward to this experience given the golden reviews. The two stars are for the drinks, they were great. We ended up leaving at 9:30 because none of our food had come out and we had a show to catch at 10. Absolutely ridiculous.
Be the first to ReplyAll I have to say is don't come here for the food, you pay
All I have to say is don't come here for the food, you pay for what you can't have. I got 2 tacos and paid $20 for that plate AND it wasn't great. The view is great, if only you were seated at a table in which you can see the view. My boyfriend and I were the first ones seated at 5pm (when they opened) & we were also the only people there at the time. We got seated by the bar, completely secluded from the entire main area of the restaurant. I can't help but think it's because of skin color. Racism is very much still Alive people. Come here at your own expense. Or take my advise and don't come at all.
Be the first to Reply5 stars all the way - from Food, Ambience and customer
5 stars all the way - from Food, Ambience and customer service. I love the decor- outdoor-ish but not really. Saturday night was definitely happening. The vibe is beautiful people -lively and a bit on the louder side. The food is awesome. We had the striped bass, the steak taco, the hamachi Serrano, the oysters on the half shell, the albondigas - all were so flavorful. The cocktail selection was superb. The sommelier - James Hernandez was super helpful and patient with our cocktails and wine. I went with whatever he recommend and it was so awesome. The presentation is a must. I definitely recommend this place and I can't wait to go back.
Be the first to ReplyI love! Love! Love!!!! This place is such a vibe, it gives
I love! Love! Love!!!! This place is such a vibe, it gives Tulum on Sunset. Although the crowd can be somewhat "Hollywood", as expected from the area, the drinks and food are amazing. I wish they would have a bigger bar area to solve the problem for "walk-ins" but since it's a high in demand spot currently, I can see why the wait time is what it is.
Be the first to ReplyAbsolutely disgusting.
The food was bad to mediocre. The drinks are watered down and hardly have any liquor in them. Also, the waiter added multiple items to our order without us ordering it to intentionally increase our bill. Overall, the food and drinks were horrible. The vibe and ambiance of the place is nice, but regardless it is definitely not worth going to. Spend your money elsewhere PLEASE
Be the first to ReplyBrought my bf here for his birthday dinner and we loved
Brought my bf here for his birthday dinner and we loved it!! We didn't get to sit in the themed area but it was fine because everything else made up for it... The drinks were amazing and so was our server Michelle. She was very kind :) The food was ok but I will be definitely coming back for the drinks and the vibe!!
Be the first to ReplyNeed to preface this by saying the interior is absolutely
Need to preface this by saying the interior is absolutely stunning and has amazing views of the LA skyline. Unfortunately, you pay for the ambiance and views and through the mid food. Overall, the food was okay, but you can definitely get better food for much less anywhere else in LA. This meatball was $30 and quite small lol. Came here from a TikTok recommendation but I'm not sure I'd return. Great service though
Be the first to Replyloved this restaurant! The hostess staff was very friendly.
The atmosphere is gorgeous and they had a musician and DJ that played great atmospheric sounds. The food presentation was beautiful. The Wagyu hamburger was quite amazing and the drinks are fantastic. This place is definitely a place to be seen at as well as enjoyed at the bar. Highly recommend this restaurant.
Be the first to ReplyWonderful food and great cocktails, excellent service and
Wonderful food and great cocktails, excellent service and ambience with the Dj and live performers. I am already planning to return
Be the first to ReplyBEST DRINKS, FISH, TACOS and HUMMUS hands down.
.. DELISH!!!Absolutely, best service! Amazing ambience. I have been there now 4 times in the last two months... The patio area is my personal favorite, I call it the , "Tulum lounge"... And Allie Dimeco. Where do I start with her professionalism and customer service. She truly loves her job!! She is an amazing Guest Relations manager- so thorough and actually a sweet heart. We had ordered a bunch of food and I was drinking there delicious Paloma drinks. And I knocked one of my drinks and she was right there assured me I'd get a drink right away and was just so so nice about it. 100% recommend. Can't wait to be back there this weekend!
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