Not terribly interested in ADA requirements, beware! - Charcoal Venice Los Angeles - Buy Reservations
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🤮 1/5 - Not terribly interested in ADA requirements, beware!
By 👻 @Plumeria D, 12/01/2019 3:00 am
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Our second time here, this time was just awful. I have a temporary back problem due to assisting my mother through her home hospice care. Over the Thanksgiving holiday weekend, we decided to take our adult children and partners to dinner, and chose Charcoal based on our experience 11 months ago. I distinctly remember sitting in a booth with a back. There were chairs in the dining room, too, with backs. So I was surprised and disappointed upon arrival this time to be directed to a 30" high (bar style) table with backless bar stools.
The uncomfortable backless bar stools and my back problem weren't going to mesh.
We requested to be moved to the dining area, regular tables and chairs, one was already set for 6. At 6:00 pm, there were few diners and lots of empty tables. The owner or manager was not willing to give that table to us (someone else requested it). Nor was he willing to set up a different part of this empty restaurant to accommodate us. He said we should have mentioned the handicap when we called. I responded by mentioning that I'd never been in a sit down, fine dining restaurant with backless seats! And those backless seats can only be found at the large tables, where all groups of 6 MUST sit, or the bar.
Here is the law: "The ADA is a civil rights law that prohibits discrimination against individuals with disabilities in all areas of public life, including jobs, schools, transportation, and all public and private places that are open to the general public. The purpose of the law is to make sure that people with disabilities have the same rights and opportunities as everyone else. "
So, Chef Citrin, how is it you don't need to accommodate patrons with disabilities? I pressed your manager (I do believe it was you) hard in person about this, he REFUSED to try to accommodate us. Not even an apology. FYI, there are bar chairs with backs, you need some.
Here is what we did instead: drove to La Cabana on Rose at Lincoln, got a big booth for 6, and enjoyed a fun and reasonably priced Mexican meal where the staff was smiling, friendly and accommodating. I recommend others reading this review do the same. Save your $$ for a friendly restaurant owner.
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