Really? Venmo, Zelle? - Chilam Balam Chicago - Buy Reservations
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🤮 1/5 - Really? Venmo, Zelle?
By 👻 @Monika E, 10/07/2023 3:00 am
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Very disappointed and overall bad experience! We had made reservations for three people but when a local friend wanted to join us we were told at the door that they could not accommodate that request. Our server than mentioned that we order 2 dinner menu items EACH ( all shareable) at a price tag that was crazy to think I would spend or eat that much food personally. He also refused to open our bottle of wine until we ordered! Food was mediocre. The rib entree was tough and dry. What was the kicker to the whole evening is when the bill came and we were told they only accept cash, Venmo or Zelle! Really? What food establishment takes cash only? And why? Needless to say we wished we were informed of that prior to our meal. When we asked how we pay through Venmo, the owner came to our table with her Venmo page opened to scan and said " I am here to help you" with such a genuflection in her voice that sounded condescending and annoyed. Needless to say the evening ended badly with the owner accusing us of having attitude from the moment we walked in the door because she could not accommodate us. She also than threw her hands up and told us " to leave now". We were shocked! We did not have attitude and actually were enjoying each others company throughout evening, not even thinking twice about not having our friend joining us. The owner of this establishment was totally unprofessional and needs to rethink her customer service skills. Her behavior was embarrassing. Definitely would not recommend at all! Better choices in Chicago!
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