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😒 3/5 - Good food overcome by rigid sets of rules
By 👻 @napavalleydiner, 06/07/2023 3:00 am
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Four of us who live in Yountville were eager to experience the "new" Ciccio Restaurant since it reopened a month ago under Christopher Kostow's helm. There was a lot of buzz about this restaurant, which was previously quite popular here. Upon entering, the look was pleasant and bright, a cheery upgrade and better table layout than in the past. No longer large "group" tables. The place was busy and LOUD. The first thing we found out was that we could not order in stages (Rule #1). We were also told that item portions were meant to be shared family style. We had to know everything we wanted and the kitchen would course it out for us. So, it took a while to put the entire list together. We had heard from other locals that a few items were "dry" (the chicken, the bucatini and the pork chop), so we stayed away from those. Normally, we like to order things at our own pace to control the speed of delivery and because we don't always know portion sizes or when we will have had enough. As we feared, the 4 items we ordered under the appetizer section basically all came at once. We wanted a lot of small plates and no mains (entrees). That really doesn't fly here, as we were told that the chef wants the items served according to their groupings (appetizers, then pastas, then pizzas, then mains) (Rule #2). All 4 appetizers were very good. The focaccia was unusual in a good way - a large round crispy loaf with flavor. The grilled olives were also unique - small green pitted mild olives in some tasty oil. The shaved mortadella and Caesar salad were also very good. Everything was a hit. Then we received our 2 pasta dishes (theoretically our entrees). The gnudi was out of this world! We were fighting to see how we would divide up the 7 gnudi balls among the 4 of us. The other pasta was the mezzelune, kind of a pork pot sticker-looking item. It was also something everyone wanted (another debate over dividing the 6 raviolis by 4). We had now been there 50 minutes, which is a short period of time for dinner out. The speed with which food came to the table sent a message that they wanted to turn tables and get people out (we commented to our server about this). We then asked whether we could now order a pizza (a possible violation of Rule #1). Yes, this was OK. So we ordered the tomato (Margherita style) pizza. You can add anchovies, but only 2 of us wanted them, so we asked that the anchovies be placed on half of the pizza. This level of customization is not allowed - either anchovies on all or none of the pizza (Rule #3). We ended up ordering the anchovies on all and moving them to the side that wanted them. Lastly, we ordered decaf lattes. We discovered that they do not serve decaf espresso (Rule #4), so were unable to have them at all. In summary, the food is very good, the service was very good, but the restaurant is very noisy and the rigidity and inflexibility ruined the experience. We felt that the customer's needs took a back seat to the interests of the restaurant. Given all the other great restaurants locally that seem more customer-friendly, we will not be going back.
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