This was a beyond disappointing experience. - Cloud Nine Alpine Bistro Aspen Highlands - Buy Reservations
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🤮 1/5 - This was a beyond disappointing experience.
By 👻 @Kylie M., 02/17/2024 3:00 am
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We made a "standard apres" reservation for 1:45 pm as we wanted the apres experience at cloud 9, not the lunch experience that we would have at an earlier seating. When we arrived we were seated at a table crammed between other tables that barely fit our 6 people around. No one came to our table for at least 15-20 minutes- when someone finally came over we tried to order a couple bottles of wine but were told VERY rudely that we could not drink unless we ordered food. The attitude from the server was so off putting that we wanted to leave instantly. We said we would order a couple appetizers for the table (as we'd already eaten lunch prior to 2pm) but were told that we'd all need to order an entree otherwise she could only give us each a half glass of wine (the allotted food:alcohol ratio was extremely arbitrary and nothing I've experienced at any mountain bar/restaurant EVER). We were told that this is for "liability" issues and is a "restaurant policy". This was not mentioned anywhere in the reservation booking. Needless to say we were not interested in ordering full meals when we'd already eaten and were just looking to have a couple drinks and a fun time. We couldn't get up and leave fast enough- when you're gonna pay the outrageous prices they're charging for wine, I'd at least like to be served with a smile and not treated like the scum of the earth by the extremely condescending staff. Spend your money at the many other wonderful places on the mountain and avoid this place at all costs!
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