Horrible! We've been many times and it's always been - Compline Restaurant and Wine Shop Napa - Buy Reservations
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🤮 1/5 - Horrible! We've been many times and it's always been
By 👻 @Larry B., 02/19/2023 3:00 am
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Horrible! We've been many times and it's always been great. Tonight, one of the worst experiences at any restaurant ever! The worst service! We had a 6:30 reservation, we were on time, seated right away but then.....crickets, Our server took our wine order and our orders of duck fat fries. Took a few minutes to get our wine. Took a while to get the fries, when they came out they were extremely salty, it took several minutes to flag down our server to send them back, he said he would order a new order. Meanwhile he brought our salads out, didn't refill our wine, we had to do that ourselves. We finished our salad and still no fries, he came back and removed the salad plates but left the cold, salty fries, he came back and we ordered another bottle of wine. We'd now been at the restaurant over an hour, still no entrees. We waited another 20 minutes, NOTHING! We finally flagged the owner down to come to the table, He did and we explained the lack of service, the fries, his first reply was "let me get you new fries". We said, we don't want fries now, we want our entrees, he said how can I make this better, I'll get your wine. No authentic apology. He used the "we are short staffed" excuse. We literally saw our server standing around looking at his notebook and looking at it like a dear in the headlights wondering, what do I do? We sat another 5 minutes with still nothing, so we decided we were just done and got up to leave, we passed him and asked him for our bill for our wine and salads, he said, but your entrees are ready now. We said no thanks, he said, okay, you have no bill to pay. His attitude was so much like we were irritating him and bothering him, he had been fawning at every other table, but we had nothing. What a shame to be treated so poorly!
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