Delicious food but declining service - Cornerstone Asheville - Buy Reservations
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😒 3/5 - Delicious food but declining service
By 👻 @Q2125DZjosephm, 02/27/2023 3:00 am
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I have been a fan of Cornerstone for a long time. The food is always good, but the service of late has been on a fast decline. I have encountered a problem with service each of the last four or five times I’ve patronized Cornerstone. Last week our server was adamant that they served feta but not goat cheese. We asked that she check with the manager on that, which she did before returning to admit she didn’t really know the menu. Another time I ordered takeout for four but had to wait at the counter for 30 minutes after I was told the order would be ready. The order was put together while handling other orders, so I asked the server to check that everything got included. Despite his assurances, we did not get what I ordered. Last week when I got takeout I did go through the boxes before leaving, and again multiple items were omitted. Yesterday I called at 2:30 pm to order takeout, including breakfast for one of us, but was told on the phone that they don’t serve breakfast after 1 pm. I knew that not to be the case from prior experiences, but the order taker insisted and would not let me order breakfast. When I came for the takeout, I asked at the counter and was assured that of course they serve breakfast until 4 pm, which I knew was the case. I spoke with the manager Jake, who had the handwritten note for my order with my name and phone number, and asked him to check on why the staff person did not know when breakfast was served and wouldn’t listen otherwise. Jake had my contact information and assured me that he would get back to me, but he hasn’t. What’s up with my old friend Cornerstone that the staff doesn’t know what is on its menu or its hours of service, and the manager makes promises he doesn’t keep?
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