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Crossroads Kitchen Las Vegas Tripadvisor Reviews
Latest Reviews On Tripadvisor
36 Reviews
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Not Hilton Like
Let me start with check-in. This experience was dreadful as I am a Hilton Honors Diamond member and the line was not moving at all for 20 minutes. However, the regular line was moving very fast with 4 receptionists who didn’t bother to call anyone from the Honors line. When I finally arrived at the counter and asked why, the employee shrugged and said “I don’t know.” When I asked her about my benefits as a diamond member at the property, she handed me a card and couldn’t tell me specifics about my benefits at the hotel. I talked to a total of 3 staff members during my stay who were all dismissive including when I was checking out at 5am. I had to call to get my bill as the system was down upon checking out. I was charged for room service which I never ordered which I found out the next day. The room was nice but the windows definitely hadn’t been cleaned in what seemed like months. This caused an obstructed view. I don’t recommend Resorts World. Stay somewhere better and save money at the same time.
Be the first to ReplyBad experience
Terrible experience they said my card doesnt work (but been paying everywher even in the store in front of them suddenly they charged extra fee they been closing my acces to hotel blocking my carz. Made my lose like 2 hrs on line Very bad experience
Be the first to ReplyResorts World Las Vegas
Great new Hotel on the strip a bit far out from all the main areas tho its a 5Km walk to the bellagio. Nice rooms very new and clean , pools were also great , I found the Food restaurants very average and so overpriced but thats Vegas for u i guess. Over all a 9 i just wish it was closer in the middle of the strip
Be the first to ReplyTERRIBLE EXPERIENCE!!!
Took 1 hour for mandatory check-in at midnight DESPITE having already completed online check-in 1 day prior. Digital key was never issued AND to add insult to injury, my room was then downgraded upon check-in despite a phonecall with CSR (while queueing) who told me my orig room was ready when I had called about the Digikey issue!! COMPLETELY UNACCEPTABLE!!!
Be the first to ReplyExcellent Front Desk Experience
I’ve been traveling to Vegas quite a bit for work and my business portal never lets me get points. However, a gentleman at the front desk treated this Diamond Hilton member the best since I’ve been coming to Vegas. Zach at the front desk of the Hilton not only got me into a nice room, he also printed my receipt for my stay the week before. Out of all the times I’ve stayed at this hotel, he’s been the most helpful. We all get stressed out traveling but it’s nice to know someone provides over the top service. I will continue to stay at this hotel knowing there are employees like Zach at the front desk always looking out for Hilton members. Thanks Zach.
Be the first to ReplyTRAVELER BEWARE!!!
This place is a disaster. Having stayed at the Crockfords before and having a great experience, we tried the Hilton. There were so many issues! We got accidentally checked out of our room and ended up with over an hour trying to get back in due to an "electronic malfunction", said malfunction had also checked us into the same room number 6 floors lower. No idea how that happens, but it sounds like a human to me. So after that hassle, got a $100 credit that never got applied, had a $35 valet charge added to our bill that wasn't ours (we had no car), and then an over $600 random front desk charge that was I guess a hold for incidentals but $600? We had 2 rooms, the other room had zero. To make it all worse, when I called down about the valet charge and asked for a late checkout to get the room credit that originally wasn't there, I was told simply "NO" and the jerk hung up on me. I have deleted the RW app from my phone, and I've deleted the Hilton Honors app. I will never stay in another Hilton owned resort or hotel again. These people are not only incompetent, they are downright RUDE.
Be the first to ReplyGreat place to stay and enjoy a resort style property.
Wonderful resort! We enjoyed the spacious layout of the resort and gaming floor...did not feel overcrowded at all. Beautiful design and features. The pool and hot tub was awesome! We will definitely be back in the future and bring family and friends.
Be the first to ReplyWill stay here again
This hotel is fairly new. The rooms are updated and clean. We had a great view of the sphere from our room. There are plenty of restaurants and food spots to grab a quick bite. Located right across from the Wynn, convenient for walking. A short Uber ride to the other resorts on the strip. The pool area has 5 pools with a server bringing drinks/food. Reasonable rates. We will definitely stay here again.
Be the first to ReplyExcellent View
The hotel is very nice and clean. The hotel maid did an excellent job. We paid under $200 a night, but we took a $35 upgrade extra a night to stay on the 39th floor. The room had an excellent view. The only setback was the front desk did not inform us the food and water in the room were not free. I drank the Fiji water and was charged $14. The same water was $10 at the lobby store but they do not accept cash. I will revisit in the future.
Be the first to ReplyAvoid Hilton has better hotels in las Vegas
Small room, no coffee, hand lotion was empty. Hotel offers Hilton honor guest a $15 per person, per day food and beverage credit for breakfast but only good at one restaurant that has a very limited breakfast menu, so was useless. Room was dusty and smelled of smoke. Wasted 2 free night certificate !
Be the first to ReplyQuick checkin, very clean room, fab pool area
This was an amazing stay and I had avoided staying. Here for couple years because of the reviews and I reallly don’t get it. I showed up early for edc, my room was ready at 10am. I had moved from Delano the night before because of a bad night. I come to Vegas monthly and normally stay at Wynn or Venetian for 20 years. The room was spotless, smellless and felt like I was the first person ever in the room. The size had me Hesitant for years but the standard room at Hilton was absolutely fine for someone with high expectations and normally stay at high end resorts. The pool was great I was able to walk directly out to the pool and get my own cushioned chair for $30 on Saturday. The pool area was so much fun. The jacuzzi section is seriously amazing. No other resort has a outdoor jacuzzi this large and frankly I was the only person in it such a dream to soak after Friday night at edc. The Sportsbook was fine, I signed up easily for my account was able to make wagers on the app and was a good experience. Regarding the spa….Somewhat disappointed I couldn’t get a day pass without an apt time window and it was $175 yet a massage is like $250 so went to the pool. The food court was acceptable I got a chicken rice bowl at a Japanese restaurant and ordered on a led screen and was ready quickly. My only concerns staying here again are the following: the early or late check out process (you need to call at 6am day or check out) to check if I can pay to stay till 3pm. It caused me To sleep panicked. Ultimately I was declined a late checkout and moved my afternoon flight. There is no bathtub in a standard room in this entire hotel. You will need to swing for a suite. That is mostly why I prob wouldn’t stay here again since Wynn/Venetian/Cosmo offer tubs and that’s important to me.
Be the first to ReplyA luxurious and clean hotel
Perfect hotel! Luxurious and modern. Excellent and convenient location, a few minutes' walk from the strip, located relatively at the beginning of the strip and not in the middle of all the hustle and bustle, so it was very convenient. Plenty of parking, huge and clean room. A large and spacious bathroom. A huge and luxurious pool. Service and kind staff. Crazy floor of casino and restaurants. I would accessorize the bathroom a bit
Be the first to ReplyVery nice hotel
Our stay at Resorts World was very comfortable and enjoyable. The room was beautiful, the layout of the hotel is very smart and the amenities are excellent. The room felt a bit cramped in comparison to other rooms in the city. The front desk staff was excellent as was housekeeping. I’ll leave a separate review for restaurants at Resorts World…
Be the first to ReplyPoor protocol with housekeepers and expensive left behind items
Unfortunately I left 4 expensive designer clothing items in my hotel closet upon checkout. I called within 4 hours. Called. Filled out a claim with detailed descriptions. I was still in the city willing to pick up that afternoon AND the next day. No help. A week later filled in claim form AGAIN...no help. Housekeeping needs to be addressed for lack of ethics/integrity. Hotel is lovely. Of course it was my facult but I have had hotels mail back small things before with a shipping fee that I was happy to pay. Very disappointing and will not stay there again ever!
Be the first to ReplyNot the most accessible for blind patrons
This hotel was beautiful and flashy however my wife and I were strongly disappointed with a few aspects. As a blind patron I was disappointed the hotel charged resort fees for features that were not accessible for blind people. The hotel elevators are labeled with braille however an auditory announcement for floors would be more appreciated than a beep to identify numbered floors. I sure they could afford it. Several times I was unable to navigate the elevators because there was no auditory statement. While most staff were helpful and kind we were given inaccurate advise on venturing to touristic areas. Overall, I was left with the impression that people with disabilities may be served better elsewhere. I also found it odd that the hotel determines when the weather is warm enough for our guests to swim. As a Canadian I swim in various temperatures. I was disappointed to find the pool closed when the temp. was sufficient for us. I did select this hotel partially because of the pool option. Did not know the staff would determine when and what temperature I should be able to enjoy a swim.
Be the first to ReplyLooking for a personal experience do NOT STAY HERE
When you see the commercials from Hilton they are fake the customers do not come 1st. This experience starts with an extremely long check in line . They try to make a personal experience at check in where they try and up sell you a room for more Money , then you get to the room and maybe want a little help from the concierge , it’s not gonna happen ( no one answers phone nor calls you back and no one is at desk) there is no transportation to the other hotels on the strip . There is the loop but it only takes you to the convention center and you can’t walk anywhere because the checkin guy said it “was ugly and a little dangerous” so you’re stuck. The pool is nice The bed has stiff overstarched sheets and giant pillows the point you are about sitting up straight. Also there is no bathtubs , so if you Plan on a relaxing soak it isn’t gonna happen . Overall not the Vegas experience you want . You may save some money by staying here but will lose in the end.
Be the first to ReplyMassive, well run hotel at end of strip
This hotel is 3 hotels & is huge. Some rooms have incredible strip views, many dont. Pool closes very early during off season. Hilton Gold & Diamond have seperate check in, very nice perk as there are a lot of people checking in & out here. Diamond gets $15 food credit (up to 2 persons) can ONLY BE USED at Dawg House resturant. Staff is very professional Rooms are new. Lots of high end dining & an upscale food court
Be the first to ReplyGreat experience!
I stayed at the Hilton RW February 24-26 on a 3 night comp reservation. Check in was a tad slow but I opted not to use the digital HH check in so that would have been a faster option. The room was immaculate, the softest bed and pillows I have experienced in a Las Vegas hotel in a long time. The only downside, and if you are a Las Vegas regular like myself you will know this, is the location....I will definitely stay and play here again but will plan on staying more "on property". Spent a bit on Ubers! As the north strip develops (hopefully) RW proximity to Fontainbleu and Wynn/Encore, Venetian/Palazzo will make this a more desirable venue. Definite 5 stars!
Be the first to ReplyAvoid of all cost
Avoid - at all cost!! Never will I stay here again and I would advise everyone to avoid. $800 holding fee. $51 per night resort fees. Checking in slow, no information give apart from there is you key after an hour wait. After checking out you can’t use the pool
Be the first to ReplyFun spot with lots of options for food and entertainment
I was slightly hesitant booking here based on the reviews but ended up having a great stay. This resort is massive and feels upscale, airy and fresh. We explored the strip quite a bit but you could easily spend a weekend or longer here without leaving the resort grounds if you really wanted. Our standard double queen room was simple but was clean, quiet and comfortable. There are a wide variety of food options and we enjoyed what we tried. Casino was lively and not overly smoky. It’s a little bit far North on the strip but wasn’t too bad of a walk to the center Strip area. I would definitely consider this spot again next time I’m in Vegas.
Be the first to ReplyComfortable, clean room in ginormous hotel.
The room was great -clean and comfortable. We enjoined the floor to ceiling window. Walking through casino and trying to find hotel check-in was a bit much. (Lots of walking.) Check-in line was far too long and slow. The pool hours were far too short (9 am - 8pm) even for winter. They were heated though.
Be the first to ReplyBest Hotel In Vegas!! Very Clean and Great Variety of Shops & Restaurants. Got to meet a couple of Celebrities as well!!
Best Hotel In Vegas!! Very Clean and Great Variety of Shops & Restaurants. The Casino was also amazing!! From the magic shows to the night clubs!! I couldn’t have asked for a better experience!! Got to meet a couple of Celebrities as well!!! With my favorite being Mark Wahlberg!! Thankyou so much for an Awesome stay Resort World!!!
Be the first to ReplyJust OK
While the rooms and beds were great, and the floors were actually very quiet- gotta love that, my room was never cleaned. No biggie given I was there by myself for 2 nights, but would have liked clean washclothes- and the prior guest left their dirty socks and sweatshirt in the drawer and it was obviously not discovered when he left. Some hotels are not cleaning every day now, wish they would have mentioned it when we checked in, I would have asked the staff I saw on the floor for a clean washcloth. Didn't like that the fitness center was (what seemed like) miles away and not convenient to get to. I didn't like the - I'm assuming - Asian names of places in the hotel- could not pronounce them and gave me no idea what they were by the name. The shops were awful, nothing of interest and never saw anyone in them. I think someone threw up on our floor- 9- as the over whelming perfume smell while waiting for the elevator was awful.
Be the first to ReplyNew and Comfortable
Came here for a conference and stayed for additional days. Beds and linens are comfortable- Shower is nice along with the bathroom size. Rooms are simple and new has a very small fridge. The complex is nice with interesting and lovely food options. Also across the street from some local places and chains. Pools are heated and nice outdoors. The spa in the complex is very nice (extra fee).
Be the first to ReplyAmazing Hotel!
We stayed here in March, and I was hesitant because of the mixed reviews that I have read. Check in was fast and easy, we were given a room on the 6th floor that overlooked the pool. We were given a 2 queen bed room, and the room did not disappoint at all! Bathroom was large and spacious, with plenty of counter space. Beds were new and comfortable. There was also a mini refrigerator in the room, which was nice to have. Everything was clean, and the hallway even smelled new, unlike many resorts in Vegas! The pool area was great, and I would love to come back when the weather is warmer to enjoy all of it. There are plenty of restaurants on site for every taste and budget. Across the street there is a Walgreen's and great taco restaurants! I really enjoyed our stay, and I think it is so much nicer than the older parts of the Las Vegas Strip! All of the staff we encountered were very nice, and we look forward to returning again!
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