I don't usually write reviews, but WOW I had the most - Double Zero New York - Buy Reservations
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New York's Best Restaurants that are most frequently booked by customers of Double Zero New York
π 5/5 - I don't usually write reviews, but WOW I had the most
By π» @Scott N., 03/02/2024 3:00 am
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I don't usually write reviews, but WOW I had the most incredible experience today. My wife and I have been Double Zero customers since 2015 and we love their food, wine, and service. We frequently bring family and friends when they visit NYC and it always makes for a special time. It was raining today and we ordered three pizzas for delivery. The courier only delivered one pizza, so I called the restaurant and they asked me to request help through my delivery app. The app canceled the missing items and gave me credits, so...problem solved? Nope! I called the restaurant again just to inform them that my remaining items were canceled and that they could now do whatever they wanted with those pizzas. Instead of hanging up, they asked for my address and said that they would personally deliver them free of charge. When I opened my door a short while later, the owner Kyle was standing there with a big smile on his face. He was thrilled to complete my order and he refused a tip that I tried to hand him. Now THAT is customer service! As usually, the food tastes incredible and makes us feel great afterwards. Many thanks to a special restaurant and a special owner here in the East Village. Bravo!
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