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ELCHI Melbourne Reviews from The Last Year
Updated review: High Tea Redemption
After a disappointing experience previously, my friend and I gave the Grand Hyatt High Tea another chance, this time with a complimentary offering. I'm pleased to say, it was significantly better. First off, we were delighted to be seated at a much better table, a booth by the window with a view. The food this time was all quite enjoyable, and was edible for me due to intolerances. They were also very generous servings. Further, we weren't rushed through our meal which was great. This meant we got to enjoy dessert instead of having just a few minutes. We got to try the ice-cream and really loved the green apple and prosecco (I think?) flavours, both of which were delicious and very refreshing, although getting someone to serve the ice cream was still a bit of a challenge. The other issue like last time is the wait for crepes. The chef is fairly quick but it's only one person and there was still a bit of a queue of nearly 8 people, some people getting multiple for other party members. The staff were noticeably more attentive this time, making sure our glasses were topped up with sparkling wine and offering us tea refills without us having to ask. We appreciated their efforts to provide us with a much better experience this time around. While our previous visit left a stain of bad memories, this time was a definite improvement, and we acknowledge the staff's dedication to making it right.
Correct cutlery would be good!
I tend to visit the Collins Kitchen/Grand Hyatt lounge area because the car park in convenient and ideal spot for a coffee - which is always good. This time I decided to have a dessert before the footy at the MCG - and it was a delicious baked cheesecake beautifully decorated with various berries. But I was surprised that I was only given a spoon to eat it: l had to request a fork. Very odd.
Friendly service &tasty food.
Warm smiles on arrival and seated in a booth overlooking Russell Street. Our waitress Paula was super friendly and explained the menu and provided advice on wines. Cosy atmosphere with a well priced menu. Great for couples, friends and families (not with small children)
casual restaurant
I went to the Sheraton Hotel where I was staying to meet a friend whose schedule happened to coincide with my travel schedule. The Sheraton is inside the CDC, but it's a little outside, and it's a small hotel. This is a casual restaurant located inside the Sheraton Hotel. I ate pasta and risotto here. This restaurant is so simple that it's hard to believe that it's a hotel restaurant. The food was delicious.
Bad good worse service
Waited to be seated no one came to seat us so we sat down. Once we sat down we were approached and got told off by staff for seating ourself on a free table. Staff were depressed the whole time. Not one of the group enjoyed their meals and the coffee was like warm Wouldn’t come back
Sunday seafood buffet
Disappointing we traveled a long way for the seafood buffet, but they ran out of seafood, also did not refill the prawn dumplings. Service was really good other food was great, but no seafood on a seafood buffet.
The only GRAND thing is the grand disappointment
Well if this wasn't the high tea from hell then I don't know what is. Let me regale you with the saga of my high tea escapade today. We requested no seafood for me which required one item - a salmon billini - to be swapped out. No other menu item needed to be changed. My friend also called prior to confirm this. I also reminded the staff on arrival and about my intolerance issues with cucumber (uncommon but real), and things like tomato and onion. The staff member nodded as if she understood but it became very clear to us that she did not in fact understand. To give credit where it's due, the staff certainly excelled in the art of confusion. Cue the arrival of a three-tiered monstrosity adorned with food I didn't even order. Bravo, Grand Hyatt, for the audacity of assuming my palate preferences and providing me with a buffet of intolerances so I can spend the rest of the afternoon in the bathroom. They replaced the salmon billini with a cucumber summer roll so I could not eat it and for some reason changed the sandwiches which we did not want to be changed. They kept the egg sandwich which I ate but then they gave me a cucumber and onion sandwich and a tomato and beetroot sandwich. I politely requested a correction to the original menu and re-explained the intolerances, only to witness my plate vanish into the abyss of forgotten orders. I finally saw the plate again when I got up and found a waiter. Service here was scarcer than a snowflake in the Sahara. After a considerable wait, I was again presented with a plate still with a cucumber summer roll which I still couldn't eat and a the tomato sandwich I couldn't eat. In addition there was now a sad excuse for a grilled chicken sandwich – limp and lifeless, much like my enthusiasm for the entire affair. It wasn't the chicken sandwich on the high tea menu which was the one my friend had. I explicitly explained I was supposed to get the same as we asked for the same menu. I tried the sandwich but it was terrible; worse than I would make at home. I then explained again why I still couldn't eat some of the items and the waiter got someone who I'm presuming is the manager but he did not say. I went over the whole story again and made some progress. He brought me out the wagyu beef sandwich I had originally ordered and said he was bringing two of the chicken sandwiches. I didn't know whether to laugh or cry when the same sad chicken sandwich appeared. The same one I explained was awful before and quite frankly tasted like despair. I just wanted the one I ordered when booking that is on the menu. The manager said it was impossible to get the correct sandwich as the only make the exact amount of sandwiches they need for the day and not a single one more. It didn't even make sense because they had extra of the beef sandwiches. I can only assume the sandwiches are ordered in and not house made as why could you possibly not make menu items? We sent the yucky sandwiches back without touching them and just asked for the hot food. We wanted to leave but still had to pay $99 each for the food. Of course it was again a long wait, I'm assuming because they were making the correct food for once. We had arrived at 1:30 and it was now 2:20 when we finally finished the sandwich issue after a negotiation more complicated than a UN peace summit. However, the comedy of errors continued. As we dove into the hot food, the dessert buffet announced its impending closure, forcing us into a mad dash for sweets while our hot food turned cold. The irony was richer than their desserts. It was as if the food gods themselves were conspiring against us today. And let's not forget the service—or lack thereof. Getting a second cup of tea was akin to a quest for the Holy Grail, and the free-flow sparkling option was just another effort as we have to give the staff constant reminders. In a misguided attempt at redemption, the manager-like person offered a free cocktail each. While I appreciate the gesture, I can assure you that no amount of alcohol can erase the bitter taste of $240 wasted on an unpalatable, unrequested experience. They changed my menu without consent and insisted I indulge and be grateful. For the princely sum of $240, we were promised elegance and sophistication, but what we got was a buffet of chaos and confusion. Consider this my public service announcement: steer clear of this place unless you have a penchant for disappointment.
Unexpected, and delicious
Nice atmosphere, food was delicious, we got the banquet and everything was amazingly flavoured, did not disappoint and we weren't rushed to leave. The only thing was that we had to call the waiters for drinks and clearing the empty dishes. Either than that staff were nice and we would go back just for the creamy mushroom with rice and to taste the other entrees, the entrees are the best!!! Chicken main was juicey but I would just order a few entrees to share, rather than the mains.
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Appointment
By 👻 @BrazenShip70, 10/21/2023 9:47 am
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I was waiting on the transfer for name but it hasn’t happened yet and my reservation is tonight , will it be an issue that is hasn’t changed into my name yet
2 Answers
5 Comments |
Don't like the Answer? Add another one. |
Answer from 🍑 @BraveCloth47 (10/21/2023 10:03 am)
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The site doesn't have resources to properly execute a reservation transfer. Some places allow it however the best bet is to open a chat on the listing from the seller and communicate there
5 Comments
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By 👻 @ExoticPaper57 (10/21/2023 10:29 am)
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By 👻 @BrazenShip70 (10/21/2023 10:40 am)
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By 🍑 @BraveCloth47 (10/21/2023 10:04 am)
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By 👻 @BrazenShip70 (10/21/2023 10:24 am)
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Then I guess I won’t worry
I paid the $25 fee but I guess I’ll wait and see what happens I’ll just use the persons info from original reservation
By 👻 @BoisterousSilver51 (10/23/2023 12:12 pm)
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If you change reservation they may cancel the reservation that happened to me.
Answer from 👻 @CopiousMotion64 (11/19/2023 1:39 pm)
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Transferring reservations is not supported in AT. Why not just use the name in the AT screenshot?
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