Average stay with a terrible view of the ocean - Four Seasons Resort Maui at Wailea Kihei - Trade Reservations
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😒 3/5 - Average stay with a terrible view of the ocean
By 👻 @blondy1623, 04/06/2024 3:00 am
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We arrived at the hotel and was not greeted at all. We started to pull our luggage up through the front area when one of the men working the area saw us. He was flustered and shouted let me get you a lai. he threw it over our heads stressed. It wasn't a great welcome. We got to the front desk and we were excited to check in. On check in the woman gave us our room, a luxury ocean view king suite. This was a big splurge for us, we had saved and was excited to be there. The woman says we have a special, for $700 more a night you can have this room starting tomorrow. Or for 2k more a night you can have this other room tomorrow. It felt embarrassing as we couldn't afford it and it just felt in poor taste. We were taken back and then once in our room there was no amenity waiting for us, as booked with our room. We did get it a couple of hours later but it was one tiny cookie and I took a bite and spit it out. The ocean view from our room was terrible. I will post a pic. We were just looking at the building opposite, if you stuck your head out over the patio fence and turned it right to the side then you could see, but sitting out on the patio you couldn't see the ocean. It wasn't worth the price for the room. The resort itself is tired and the pool area, fountains etc need updating. The service itself wasn't overwhelmingly great. The nicest people in the hotel work at Duo, and we enjoyed our breakfast there, very good friendly service. Treats were supposed to be served at the pool every hour. We only had two treats the 6 days were there. They were tiny like a small sample at Costco. Everything is expensive. I read that the snorkeling gear, body boards and beach toys - bucket s and spades were included. it wasn't, so had to pay $85 for snorkel and body board for 24hr rental and bought bucket and spade from the store. Except for the cabanas which were difficult to get, nothing is included as we thought it would be. People start to claim the cabanas at 6AM. It added stress to sitting by the pool during the day. Our stay here didn't meet expectations and I can't see us going back there.
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