LOST BONUSES WITHOUT HAVING EXPIRATION DATE - Gofio Madrid - Buy Reservations
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Madrid's Best Restaurants that are most frequently booked by customers of Gofio Madrid
Ranked #20 in Madrid's Best Restaurants.
🤮 1/5 - LOST BONUSES WITHOUT HAVING EXPIRATION DATE
By 👻 @Meander16308827798, 10/12/2023 3:00 am
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I'm going to tell you how disappointed I am with this restaurant. And I cannot rate my experience on the site, since I have not had the opportunity to go. Well, they have prevented me from going with the actions they have done. Having 1 Michelin star, you expect from a restaurant that the service lives up to it. But apparently, that is not the case. Year 2019. I buy 2 BONUSES in December to give it away in January 2020. They have NO EXPIRATION date. I repeat, they do NOT have an expiration date. March 2020. We all know what happens. COVID - 19 and from there, restrictions and changes in our lives. August 2020. My partner sends an email to the restaurant, asking until what date the BONUS was valid. The answer you get is the following: the voucher does NOT have an expiration date and therefore, we could enjoy it whenever we wanted. October 2023. We plan a trip to Madrid. We are no longer 2, but 4 in the family. My partner tries to contact the restaurant via email. They answer that the BONUS is no longer valid and has expired. Logically, from there, we answer and send some other email, sending them the email that they themselves sent in August 2020. In addition, several phone calls, which have no response (how strange). And it is for this reason that I waste time in my life writing about what has happened to me. I understand that the Gift Vouchers now have 2 different details than when I bought them: - the BONUSES now are valid for 1 year. - and the BONUSES now have increased by €15 each. I understood that if the time came, we went and enjoyed the gastronomic experience, there was no doubt in my mind that I would have to pay the difference in each of them. But from there, to GIVE to the Restaurant €100 (price that the 2 vouchers cost me, either).
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