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🤢 2/5 - Time to refresh the rooms
By 👻 @KrisK1970, 08/10/2022 3:00 am
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The good; Check in was quick and efficient. The person doing the check in was welcoming and helpful. Our room was large and quiet. The bed was comfortable. The not so good; The smell that hit us as we walked from Taxi drop off and into the Carson lobby was horrible. I don't know if there was a sewer issue or what but it did not set a good tone for the hotel. The room had a very small window overlooking other rooftops. No big deal there for us but if you're expecting a view, this probably isn't the place for you. There were plenty of hangers in the closet. Unfortunately, the closet door did not stay open unless you put something next to it. There were no power plugs next to the bed and only a couple in the room as a whole. The room decor is dark, worn and outdated. The bathroom is horribly laid out. The door cannot be opened or closed while you are standing in front of the sink. This is definitely not a two person bathroom. The step to get into the shower is high and awkward and you cannot be turned on without being in it. This wouldn't be too much of an issue except the water comes out HOT. There was great water pressure but being hit with hot water so quickly was a bit startling. The mirror above the sink has a TV smack dab in the middle of it. It made zero sense (there was no remote for the TV that I saw but it's not something I would use so I didn't look too hard). The ONE tiny trash bin is in the bathroom. You get one. That's it. When we checked in, we asked for daily service for our room. I watched as the reception person put the information into the system. We did not get service the first day so we called guest services the second morning to request it. The "guest service" person was rude, telling us we needed to give them 24 hour notice to have the room cleaned. We informed her that we did give that notice. She was not happy with that news and hung up on us. Lovely. I had the displeasure of dealing with a different guest service person when I called to see if The Hideout was open. She rudely told me that the only way to get in was a reservation 24 hours in advance and there was nothing she could do for me. The best: the maid that came to clean the room was amazing and friendly, the guard at the pool was also very friendly when I checked with him about the hideout although I did not end up at the pool.
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