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😍 5/5 - In today's world where it seems customer service lacks with
By 👻 @My Y., 02/22/2023 3:00 am
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In today's world where it seems customer service lacks with little interaction from service staff by way of scanning a QR code, what do you want to eat, here you go and now pay, and, if service is poor it is because we are short staffed, many places have lost their touch or level of service for which they were once known. Some may disagree, but I would almost prefer a place shut half of its restaurant, bar or hotel down to continue providing that high level of service rather than hurt or ruin their reputation. All that to say, it does not seem to be the case with Granary Tavern. The staff come across as a very professional and attentive team. To add to it, they are very welcoming and attentive. Customer service is very apparent. I did order all food at once thinking it would be well timed. The main entree came around the third spoon of the delightful Chowder. This allowed my main course to cool down before I was ready to eat. I am sure this is not normal. T and team quickly helped and made sure things were to my satisfaction. I was extremely satisfied with how they cared for me and ensured I had a great meal. Wow! Customer Service Wins Here!!!!Surely it may be wondered why an issue would make me rate this restaurant so high. All i can say again is I do not believe what happened is a normal occurrence, but it is the customer service that blew me away. Of course the food was very good too. Like so many Yelp! reviews, the Chowder is great, and it's a nice big cup as well. For someone seeking a small lunch/dinner, this could be the meal in itself. The Lobster Roll warmed in butter was delicious. As were the fries. The overall sounds and atmosphere are very fitting for this establishment. Tavern is in the name. If you need a quiet place to eat, this is not it, but don't get my review wrong. It isn't obnoxious or overwhelming. It is perfect for a nice casual meal. When sitting near the stairs, be prepared for more noise than usual. It sounds as though the kitchen is below, and the service staff who I am sure make the trek up and down more than they may wish have found quick ways to traverse each step. It can be a little noisy and rumbly. But it is the way the business is setup, and it ads to the atmosphere. Take a moment to check out Granary Tavern when downtown. Traveling a lot for work, they have a new loyal customer when I come to Boston. Thank you Granary Tavern!!!!!
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