I'll start off with the good part of my experience. - Grandmaster Recorders Los Angeles - Buy Reservations
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🤮 1/5 - I'll start off with the good part of my experience.
By 👻 @Mayra R., 03/26/2023 3:00 am
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The ambiance when we first got there was nice. The vibe at the rooftop bar was great. We were offered a table for our group of 4. We sat after we had ordered a few drinks at the bar. After a good 45 minutes, each one of us closed out at the bar. This was our first time checking this place out, so we all wanted to go to the downstairs bar. We had a drink and made our way into the dance floor where the dj was playing all the 90s jams. While we were dancing, we were approached and accused by "James," one of the managers there that we had skipped out on our bill upstairs. He kept claiming, "He saw us skip out on the bill and thought we had left without paying." We all pulled up out paid receipts and showed him. He then was bothered and stormed off saying "he would figure it out." At this point, we were all annoyed, embarrassed, to say the least. We then spoke to the manager "Eric" who apologized for the way "James" accused us. He left to go talk to "James," who then apologized, but continued to argue about how he comped our bill. This was the worst customer service I've ever received. While we were waiting for our car since we valet, the head of their security and the host both apologized. I will not be giving this place a second chance. It's a shame that things ended the way they did.
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