A little disappointed - Granger and Co London - Buy Reservations
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🤮 1/5 - A little disappointed
By 👻 @Vv, 02/26/2024 3:00 am
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We went to this place at the beginning of February, we ordered pancakes and avocado toast, all in all not bad. But the "worst" part comes at the moment of the bill, initially it was brought to us wrong, in fact they gave us the receipt for another table. Once the error was reported, the waitress proceeded to bring us the right receipt, but at the moment of payment they made us pay the total of the old bill with the POS, obviously it had a higher price of around €15. Fortunately, I immediately noticed the error and we reported the disservice again to the owner of the restaurant, who however was unable to refund the money immediately as the payment was by card. We then had to pay the bill again and waited a week for the refund. In all of this, no one apologized to us for what happened, neither the owner nor the waitresses involved, in fact we were looked at in a bad way. Fortunately there were no problems but by going to a place that is spoken of so highly the customer expects a different type of attention and treatment. Could it have been a careless mistake? Maybe!!!!
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