An amazing ambiance made up for mediocre service and an - Grotta Palazzese - Trade Reservations
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๐ 3/5 - An amazing ambiance made up for mediocre service and an
By ๐ป @Bernardino S., 09/24/2023 3:00 am
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An amazing ambiance made up for mediocre service and an assembly line type menu. It is a spectacular setting indeed. The dining room is set inside a naturally created set of caves. The waves from the Mediterranean Sea crashing against the rocks below made the ambiance very special. However, we were less than impressed with the service level expected with the luxury level pricing. Seconds after we sat down, the waiter blurted out " what would you want to order"? No greeting. No introduction. We asked for a wine menu. After 5 minutes he returned with an Ipad. We reviewed the ipad offerings, made selection and waited for 5 more minutes. He finally returned but by this time the Ipad had gone to sleep and needed to be awakened with the code. He took the wine order. He never returned to inquire if needed anything. He did not ask if we wanted additional wine or water. A revolving door attitude was prevalent with the entire service team Now for the menu. The menu is arranged via pre arranged groups and appropriate prices for that group of items. For example , the first group is the Gold category. Another group is the Vegetarian and yet another is Land and Sea. Not my idea of high end dining. We both ordered the Instinto option for 195 Euro each. On the other hand , The food was excellent. We were very impressed with the ravioli and the sea bass topped with Rape. Outstanding quality and superb presentation. We truly loved the " right out of a movie" ambiance. We just believe that the service level is not consistent with the final $500 Euro price tag. This restaurant could be so much better with a service team that elevated the dining experience. Nonetheless, we are pleased to have experienced this amazing venue.
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