I have always enjoyed my times at Guelaguetza but this last - Guelaguetza Restaurant Los Angeles - Buy Reservations
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🤮 1/5 - I have always enjoyed my times at Guelaguetza but this last
By 👻 @Jessica M., 04/09/2022 3:00 am
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I have always enjoyed my times at Guelaguetza but this last visit was horrible. First off, the hostess forgot we had asked for a table and confused us. She thought we were part of this other party. She than said ooh you're a different party. When we got a seat it took over 20 minutes for a server to come to us. They usually come by first to take a drink order and then they come for your meal order, but nope no one did that. Mind you people who came AFTER us had their drinks order taken and had their drinks before us. As soon as she came to our table we ordered drinks and food, the food came out at a decent time. Second, our server was constantly checking in with other guests but not on our table. That was the most disappointing, seeing others get excellent customer service yet we weren't even acknowledged. She kept going back to the same tables multiple times to ask them about their food and if they needed more drinks, yet she didn't do this with us. We could hear because she was talking to the parties next to us. When she finally came she asked if we needed anything we just asked for the bill and containers to go. She took the cash and brought the change but not the containers. She went to the party next to us for what seem like the 8th time and was talking to them and brought them container and bags. After a while another server, a guy, brought some containers and he said "I brought you some because you look like you want to leave" which I was thankful for because who knows how much longer we would've needed to wait for our server to bring it. I have never received such terrible customer service it was beyond disappointing!
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