NOT UNIQUE - AVERAGE FOOD/SERVICE - Gugu Room New York - Buy Reservations
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😒 3/5 - NOT UNIQUE - AVERAGE FOOD/SERVICE
By 👻 @Rick A, 08/14/2019 3:00 am
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The Hostess was very pleasant and accommodating. Once seated, a Salad & Bread were dropped at our table. No greetings, no smiles. Salad was bland & only the butt ends of the tomatoes were included. Bread is good, but cold. Our service was aloof & inattentive. No smiles, no greeting, nothing to make customers feel welcome. Completely filled on a Wednesday night. Screaming children which parents evidently think is cute; they clapped as their stupid disruptive kids screamed. We don't care to spend $200.00 on dinner & drinks when families can't mind their kids. Ordered the Rodizio. Never saw our server after that. The meat runners have zero customer service skills. Clearly, they do not want to be there. Not one smile or any kind of interaction. They speak low and fast so you don't even know what they are serving you. Just drop the meat on your plate and run away, in fear you might ask them a question. Sides are mediocre at best. Fries & Chips both soggy-inedible. Maybe left over. Meats are fine,but have had better.. It's sausage, chicken, turkey, a beef, pork, beef ribs & a prime rib or something. Could not get a smile from our waiter or from the servers, no matter how many times we said please and thank you. The restaurant works like a factory and the service is lazy at best, basically non existent. Finally saw our waiter again at the end of dinner, to ask us about desert and then the check. Probably will not dine there again. Better dining options & service elsewhere on LI.
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