Almost wonderful. Almost. - Hotel Bel-Air Los Angeles - Trade Reservations
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Los Angeles's Best Hotels that are most frequently booked by customers of Hotel Bel-Air Los Angeles
🙂 4/5 - Almost wonderful. Almost.
By 👻 @Jemma, 02/18/2023 3:00 am
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Myself and my husband came for four nights over Christmas. The pros; The staff that greeted us were pleasant and professional. We were also upgraded upon arrival which was appreciated. Our spa treatments were excellent. The spa itself could’ve had more amenities such as couples hot tub, couples steam room etc but overall the services and team were excellent. Pool side service was also great and the food menu was nice. Drinks in the piano bar were fantastic and the grounds throughout are beautiful and extremely well kept. The cons; for the nightly rate one would expect parking to be complimentary. Housekeeping was subpar at best. Breakfast was hit and miss and expensive for what was provided. Room service food was way below average and Christmas Day dinner was close to inedible. That said the hotels response to our concerns, especially around housekeeping which we provided pictures of, was swift and professionally handled and their gesture was greatly appreciated. It gave me confidence to rebook and revisit and hopefully after that we can chalk our dec trip down to the holidays and all that goes with that and see the hotel for all its glory.
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