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Hotel Giraffe by Library Hotel Collection New York Yelp Reviews
Latest Reviews On Yelp
10 Reviews
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Wonderful staff who are always super helpful! The hotel is
Wonderful staff who are always super helpful! The hotel is great for long-term business stays and offers free refreshments 24/7. Also in a very convenient location! My only complaint is that the rooms are a bit dated but overall the price makes it very reasonable.
Be the first to ReplyWe booked the hotel Giraffe for 3 nights during the US Open.
We had a lovely stay at "The Library" which is a similar type of hotel owned by the same company.The stay was a great disappointment. When we got the keys to our room, nobody mentioned that we were put into a room for people with disabilities. (Nor did anyone mention it to us when we booked the room) As a result, the bathroom had no door and we could not shower without making the entire bathroom wet and unsafe. They didn't offer to move us until the last night and by then it did not matter. They gave us extra bath mats to act as a "dam" of sorts and We wound up laying towels on the floor, but for this amount of money, one would expert a better alternative solution. We would go back to the library but would not recommend the giraffe based on this experience.
Be the first to ReplyWe recently stayed at the Giraffe hotel.
We had stayed at the library hotel previously and wanted to try another hotel in the collection. unfortunately, we were put in an ADU room which was fine except the bathroom floor was level with a curtain through the middle of it and a shower at one end with a toilet at the other. Due to this the floor got completely wet whenever there was an attempt at a shower. It made it slippery and safe and quite horrible to walk on. The engineer did his best to come up with a solution which was rolling up three rubber mats and putting them as a barrier. Unfortunately it didn't really work and we had to use monstrous amounts of towels every time we tried to shower. I was awful and terribly unsafe. The staff was very nice but there is nothing they could do as the hotel was booked. Just horrible!!
Be the first to ReplyStayed recently and it was very pleasant albeit brief stay.
Look forward to visiting again.
Be the first to ReplyGreat hotel in the NoMad area! Spent seven nights at the
Great hotel in the NoMad area! Spent seven nights at the hotel giraffe and was very pleased with my experience. Hotel was clean, staff was friendly, and location was terrific. Great lounge area always fully stocked with snacks and beverages. Daily room service was prompt and kept me flush with toiletries. My only real complaint was the lack of onsite fitness facility. I utilized the NYSC sports club a five minute walk away for a $15 daily fee. Recommend if you're looking for a place to lay your head while in the city!
Be the first to ReplyThis had to be one of the most pleasant hotel experiences
This had to be one of the most pleasant hotel experiences I've ever had. Hotel Giraffe is located in one of the greatest parts of the city. I say this because I went to Baruch College, and I know this area fairly well. Much of it has changed with a lot of new businesses and has updated quite a bit since it's been a while since I've been in school, but the area is still amazing.Right upon walking in, I was greeted with the door opening for me. Check in was a breeze, and I was given my room promptly. I was surprised at how small the floors were, but the rooms were super spacious. My room also had a balcony which was so cool. There's also fitness area, that you can enjoy. Being that this was a mini vacation/business trip for me, I wasn't able to partake in any of the amenities except a good nights rest. The staff was quite wonderful and the lobby is spacious and has awesome refreshments (Joe's Chips for the win). Can't wait for my next stay here!
Be the first to ReplyOne of my worst experiences in a hotel so far.
SUMMARY-They don't accept international cards.-They are rude and not polite. They won't try to help customers.-They charged me twice arguing that my card was "declined". They don't want to refund the money, they asked me to talk to my bank. It was a US$538 night reservation. The second transaction wasn't declined and they couldn't show me any receipt showing that the second transaction was declines, so I ended up paying almost $US1000 for a very standard hotel in NY.-Rob Devito, the Front Office Manager, instead of trying to help the clients, he confronts the clients blaming him for the problems that the hotel staff has generated.-It seems that the good rating score that they have was achieved some years in the past. They are not the same ones they used to be, so don't trust the current overall rating.FULL STORYWe chose Hotel Giraffe for a special night based on the outstanding reviews on Google Maps. Unfortunately, the Front Desk staff is way far from those ratings, including the manager. We paid $538 for a Wednesday night and I honestly feel any $200-$300 hotel would have a much better (and polite) staff/service.We have used our international cards all over the US without any issues. Today, none of them worked when we tried to pay at the hotel. Instead of trying to help us, they just insinuated that we didn't have any money on the cards and that we should call our bank while sitting in the lobby to not disturb other customers (note that there was no other customer at the front desk at that time). That was rude, so we used those cards to pay for our lunch just 20 minutes before we arrived at the hotel. I would have expected Front Office staff to help us, trying with different payment terminals at least, just to double-check that it was not the hotel's fault. Instead of that, they just mentioned, in a very rude way, that they just charged "another foreigners" without any issues.After that, we tried with 2 other credit cards, those two from the US, the last one ended up working so we got access to our room. Surprisingly, the third and the fourth card were charged, with two different amounts. My third card was charged $538 (+$20 that my bank charged me a commission for the transaction), and my fourth card was charged $638 (including a $100 unexpected deposit).When I saw both charges, I went back to the Front Desk. The front office staff was very defensive from the beginning, as if they already knew what had happened. They were just mentioning that it was not their fault and that I had to solve it by myself with my bank. I showed them both charges from Hotel Giraffe from both credit card apps. The Front Office Manager, Rob Devito came into the scene but he kept the same position. Everything was my fault and it was an issue with my bank, so I had to solve it and they would do nothing for me. I would say that, whether is the customer's fault or not, I would expect a Front Office Manager to listen to the customer first, keep a nice and polite tone, and try to help as much as they could. That was not the case at all. Rob kept a very rude attitude since he started talking to me, and he confronted me several times with a very defiant attitude He basically did nothing to try to help me until I asked for proof about those "declined" payments. I then realized that they were doing random charges to our cards, ones including the "deposit" and others without including it. For my third card, they charged $538 but the "decline confirmation" they showed to me was for $638 (not for the $638 that they actually charged me). So they couldn't prove that the charge of $538 wasn't declined and I ended up paying almost $1000 for 1 night at a very standard NY hotel. After having to waste 90 minutes trying to talk with my bank, but I had to hang up the phone so I could at lest walk around NYC...This has been a very frustrating situation. We came here to enjoy NY and we expected not to have any issues, but the staff made it not possible at all. I am very disappointed with my experience at Giraffe. NY is full of hotels, so whenever you decide to pay more than the average prices, you are expecting, at least, a nice and polite Front Desk staff & manager. Not sure if they had a bad day, but they literally ruined my night in New York.I truly hope other customers that visit this hotel have a better experience, so I really envy those other reviews saying that they had an outstanding experience at Hotel Giraffe. Unfortunately, it was not for us. Seems that before they were doing a great job, but not any more.Hope this helps.Thanks
Be the first to ReplyStayed there in March.
Hotel was nice and clean. Great location and much more reasonably priced than some others in the area. I like that is not very 'sceney' and is a quiet place to spend a few days. Shout out to Rob at the front desk who is great.
Be the first to ReplyThis hotel was fantastic! I just happened upon it when
This hotel was fantastic! I just happened upon it when looking for a hotel room and am so happy I picked it!In NYC, we had a room with a French balcony and room to move around. It was not a huge room but bigger than I had expectedThey did charge a $25 resort fee per day, but it was worth it. We had good coffee at the hotel each morning and bottled water for the room.When we got there, our luggage was all wet. When I called about their laundry service, they offered to throw the clothes in the dryer. I am so appreciative because it saved us having to find a laundromat to run everything through the dryer.Fantastic hotel. Great location.If we come back to NYC, we are staying there again!
Be the first to ReplyI love this hotel! I have never been able to sleep while
I love this hotel! I have never been able to sleep while traveling--all night I usually lie awake and toss and turn. For some unknown reason, I slept like a baby at Hotel Giraffe. Every single night. We had a balcony room and we enjoyed having the door open during the day to hear the city sounds and get fresh air. The hotel has a homey feel to it, right down to the books and live potted plants in our room. The day we arrived the bellhop/doorman gave us some excellent restaurant recommendations for restaurants within walking distance of the hotel. The one thing I was disappointed about was most of the reviews I had read mentioned the breakfast and happy hour. These are no longer offered, which I assume is due to Covid. However, there are always snacks and beverages available in the lobby. I will definitely stay at Hotel Giraffe again.
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