I would prefer to give 0 stars but that isn't an option. - Hotel Metropole Avalon - Trade Reservations
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🤮 1/5 - I would prefer to give 0 stars but that isn't an option.
By 👻 @Sarah C., 03/06/2022 3:00 am
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I just dealt with the RUDEST person who answered the phone. I attempted to send my youngest sister, who is on her honeymoon here, a bottle of champagne and/or charcuterie board. When I called and said what I'd like to do, the lady rudely answered that had already been done (without asking for a name, etc). I replied that that was sent from my other sister and that I'd like to send one. She finally asked the name and date of arrival. I gave my sister's married last name and she laughed rudely and said they're checked in under a different name. I clarified that that was her maiden name and I just hadn't been sure which name the reservation was under as I was doing this as a surprise. She laughed rudely again and said it's already been delivered. I replied that I'd like to send another one since they'll be there for 5 days. She said we don't do that. I was confused as she had just said it had been sent up from someone else. She FINALLY clarified that "we don't have any way to charge you" and "we only do one complimentary bottle". I sarcastically told her thanks for her help and hung up. I texted my middle sister who had sent the bottle and she said she had received rude service too but called back and got someone else who was nice. Listen, if your hotel doesn't allow people to call and pay for a bottle of champagne or charcuterie board for people staying there, fine. But there are MANY different ways this could have been handled more professionally and with more courtesy. This is something my family and I have done at many hotels. I cannot get over the completely unwarranted rudeness from the get go just because your hotel doesn't offer a service. Absolutely ridiculous.
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