Won't stay here anymore! We have been staying here - Hotel Metropole Avalon - Trade Reservations
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🤮 1/5 - Won't stay here anymore! We have been staying here
By 👻 @David L., 08/11/2022 3:00 am
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Won't stay here anymore! We have been staying here exclusively every year for 25 years, sometimes several times a year, and renting our usual suite. We have had no problems in the past and I always recommended HM to friends and family. Yesterday I made a reservation for the end of September but had to cancel due to a family emergency. Our reservation is 7 weeks out, and I called to cancel less than 24 hours after I booked the room, and they insisted on charging me a 5% cancellation fee. The room total was over $1,400, so the 5% was a significant amount of money, especially on our retirement income. I spoke with the manager but she didn't care. Kept stating it was policy. We have been loyal customers for many years for both personal and business stays, and never once cancelled; but they seem to care more about their $70 than to keep their loyal customers coming back. We will use this experience as an opportunity to now stay at one of the other (and less expensive) hotels on the island and start a new tradition. We gave you a chance Hotel Metropole, but you chose not to accept it. Good bye!
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