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🤮 1/5 - I booked this hotel for my 70 year old mom without fully
By 👻 @Yaisa H., 11/03/2023 3:00 am
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I booked this hotel for my 70 year old mom without fully checking out the reviews. Her stay was for 5 nights but she only stayed one. She was horrified by the conditions of the hotel, I stayed on the phone with her all night. She complained of smelling marijuana in the building. Said her linen was dirty and the hotel refused to provide her with another set of linen. The toilet in her room did not work and there were many other issues. She spoke with two people, who said their names were Kimmie and Joe, both individuals claimed to be managers and refused to provide their last name's. They told her she could request a refund from book.com for the four nights that she did not stay. Every time someone from booking.com reaches out, they cannot contact either of these individuals.
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