Refused service for being 10 minutes late, in an empty restaurant. - Humble Grape Canary Wharf London - Buy Reservations
Getting a Reservation at Humble Grape Canary Wharf London for Today or Tomorrow is Easy!
Buy a verified reservation at Humble Grape Canary Wharf London from someone who doesn't need theirs anymore.
If there is nothing that fits your schedule, you can bid on your preferred time.
We only list verified Reservations!
All listed Reservations are reviewed by our team before appearing in the calendar or being allowed to answer a bid you place. That's why AppointmentTrader comes with a included Money Back Guarantee for each transaction.
0 | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
London's Best Restaurants that are most frequently booked by customers of Humble Grape Canary Wharf London
🤮 1/5 - Refused service for being 10 minutes late, in an empty restaurant.
By 👻 @Joseph B, 05/30/2022 3:00 am
|
Turned up 12 minutes late (exactly) to our table booking, after ringing the restaurant and attempting to inform them that we would be arriving slightly late, since my partner is disabled and we struggled to travel the long distance from the tube stop. I spoke to a staff member and told him that I have a reservation for 2. He just replied saying “yeah… That was at quarter to ten, not this time” I said “yes I’m very sorry we are late” and tried to explain the situation, but he cut me off and said the best he could do is offer me a quick drink. How can a dinner reservation turn into a quick drink in a matter of 12 minutes??? I said to him “it’s only been like what? 10 minutes?” And he just said “kitchens closed, you can have a quick drink”. They closed at 11pm, it was 9:57. I appreciate that the kitchen closes before the entire establishment, but WHY accept a booking for 9:45 if you are going to let people travel all the way to your restaurant and just turn them away for being 10 minutes late? People are late to bookings all day long, I’ve worked in hospitality for years and it is possibly one of the most likely things to ever happen in a restaurant, other than people eating food. We had made it a relationship tradition for us to come to humble grape every time we go to London, because we absolutely adored the food, and we have always had a fantastic experience. But thanks to the extremely rude and condescending member of staff, we won’t be coming back. I understand that the world doesn’t revolve around us and that you can’t wait forever for people, which is why we would have understood if the staff member we spoke to was even the slightest bit apologetic. When you work in hospitality, you apologise for any minor inconvenience, however small it may seem, it’s just a way of life for most people. But it was the sarcastic attitude and instant blame, without even giving me a chance to explain why we might have been late (or answer our calls to notify you prior to arriving late in the first place) and the condescending look on his face. You had two lifelong repeat customers right there, who have told everyone that would listen to us about how amazing your restaurant was on previous visits, and you ruined it with about 3 short sentences and a facial expression.
0 Replys
0 Comments |
Be the first to Reply |