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🤮 1/5 - Have to give 1 star for the really poor service we
By 👻 @Alexandra F., 09/22/2019 3:00 am
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Have to give 1 star for the really poor service we experienced here. I fully understand that service is slower in Italy, but it took me and my boyfriend a FULL 2 and a half hours to get our meals (2.5 hours from the time we ordered). It would have not been so bad if the server did anything to compensate, maybe even taking something off of our bill or even a single apology, he just blatantly ignored our table for over 2 hours. We had to flag him down to even get an update after 2 hours. It was really disappointing because the food was good, just wish they cared a little bit more about their customers. Also, everyone around us was getting food within 20 min, so it was very confusing. We literally ordered a veal chop and pasta with meat sauce. Server also completely forgot the side order of potatoes and never acknowledged them, they were never on the bill. Sort of out a damper on our last night in Florence since we were stuck here for so long.
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