Terrible experience!! - Il Trillo Ristorante & Giardino London - Buy Reservations
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🤮 1/5 - Terrible experience!!
By 👻 @Evagelia S, 04/23/2021 3:00 am
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After a hard year in London and long time enclosed at homes because of the pandemic, we decided to go out on Friday night for dinner and at the same time support hospitality that suffered most of any other field.
We booked a table in this restaurant and a few minutes after our arrival the manager/ owner of the restaurant just told us our booking wasn t existing because it wasn t on the system.
I show him the confirmation that I had in my phone and also I add that after my online booking I spoke with one of the staff members and they ensure me that my booking existed.
I can understand that these days can happen misunderstandings.
This that annoys me most it was that the “manager “ never apologised after this big mistake considering that our reservation was at 8:00pm and we had invite a friend of us.
He just said “ your reservation it s not in the system “ and when I asked what we can do for that just calm he said unfortunately you have to leave.
Terrible experience, I have been before in this restaurant but I will never be back because of the bad treatment.
(And I am hoping they will not charge me because I left my credit card details on the booking)
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