Pathetic Place - ilili Restaurant DC Washington - Buy Reservations
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🤮 1/5 - Pathetic Place
By 👻 @Egastent, 12/15/2023 3:00 am
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I booked a month ago for a dinner at Ilili, coming from out of state (would be my 3rd time at this restaurant). My booking was at 7:15. NYC was furious with traffic and Uber could not navigate so left the cab to walk. As my text message screenshot shows (Google filtered it out. I’ll try Open Table) I alerted the restaurant. They changed my reservation to 7:30 with a grace period of 15 min. They texted table ready. I responded “1” as I was few min away. Walked in the door at 7:44. Within my grace period. Waitress walks me up a stair and I find myself seated in a dinky attic like space near a bathroom (photo 1). Felt like a worst fast food space. When I voiced concern, the hostess answered “booking does not guarantee where we seat you, enjoy”. Follows a manager handing me a business card and advising “email me personally when you’re in town next and I will guarantee you’re seated in a nice table”. News: there won’t be a next time. Next time I pay 150 $ a person as I did, it will be in a respectable institution that seats me properly (Like in those 2 photos, one of which is your actual dining hall, the other Nobu). Before I wrap up, shout out to my server Mathew. Did a great job. As to the manager, her “email me before you fly in town next time” is the worst dismissive, condescending customer service move ever ! I don’t care about next time. I cared not to dine in an attic, by a bathroom THIS TIME !
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