I have stayed at this hotel on business several times. - JW Marriott Tampa Water Street - Trade Reservations
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🤮 1/5 - I have stayed at this hotel on business several times.
By 👻 @Mark B., 02/25/2024 3:00 am
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It was based on those positive experiences that I booked a stay at the hotel this weekend as a Valentine's Day gift for my wife. While our room at the hotel was fine, my experience with the valet service at checkout this morning ruined the entire experience. At 11:16 a.m. today I used the QR code on my valet ticket to text the hotel's valet service to have my car brought around. After several minutes of not receiving a response, I used the QR code to text the valet service again. This time, I received a response that, "The ticket was already requested." Assuming the car was enroute, I went down to the front door with my wife. After waiting about 15 minutes, a kind older gentleman who is part of the hotel's valet team came up to us and offered to check that are car was on the way. He returned a few moments later to let us know that the key was gone, and our car would be there any minute. After another 15 minutes of waiting, another member of the hotel's valet team, again, an older gentleman, came up to us and offered to check on the status of our car. Again, he returned a few moments later to inform us that the key was gone, and the car should be there. After another 10 minutes of waiting, I went to the valet office to inquire about the status of the car. They confirmed that the key was gone, and someone was retrieving the car (this is now 50 minutes after my original text using the valet ticket QR code). I was then approached by a rather rude manager who sort of apologized for the situation and offered to take the night's $45 fee for the valet service off my room charge. Within 5 minutes, my car arrived - 55 minutes after originally requesting the car. Let me add here that we never observed anyone having to wait more than a few minutes to receive their car. What's more, my wife and I also noticed that we never saw the kid who brought our car around in all the time that we were waiting (Did he take the key and go off somewhere? He offered no explanation for the delay and was not apologetic). The end result of all this is that we ended up arriving late for the Phillies spring training opening game, something we were looking forward to. What a disappointing end to the weekend and a half-hearted attempt at addressing the situation. Think twice before staying here!
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