Unexpected Ritz Carlton Standard - Li Jiang أبو ظبي - Buy Reservations
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🤮 1/5 - Unexpected Ritz Carlton Standard
By 👻 @Meiyi Y, 05/11/2021 3:00 am
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Came to the hotel for our birthday celebration staycation, had dinner in Li Jiang, ordered a bottle of champagne during our dinner, and asked the restaurant to send the unfinished bottle of champagne to our room, it’s been nearly one hour and we are still waiting for our champagne to arrive. Spoke to the duty manager as well as the restaurant manager of Li Jiang, but informed us is because in-room dinning got busy with some villa orders, hence there is a delay in service.
Personally if it was around 15-30mins time of delivery then I would still understand. However it’s been one hour now waiting and still nothing, that’s very unexpected to know this is the service standard of a Ritz Carlton.
Otherwise to note, the lady in Front Office who checked us in was very polite and extremely helpful. The beach service is very good. The team there at the beach and pool work very hard and do nothing but try and be helpful.
Additionally in relation to the room, the hotel room is pretty old and not well maintained, an unfortunate end to our experience.
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