First visit - with a twist.... - Maison François London - Buy Reservations
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😒 3/5 - First visit - with a twist....
By 👻 @Darrell, 02/09/2023 3:00 am
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This was our first visit to Maison Francois. We opted for the pre-theatre menu to get a flavour of the restaurant and because it dovetailed nicely with our visit to a nearby theatre - it's close to many West End theatres. The food was excellent, the ambience pleasant and the staff convivial which made it an enjoyable visit.....until it came to the bill. The pre-theatre menu included a glass of house wine in the price. My better half asked if a glass of Rose rather than white or red was an option. The response was that it wasn't, which was fair enough, so she opted for white, as did I. However, when the wine arrived, she was given a glass of Rose with just a smile - which she was very happy with! Unfortunately, when paying the bill (via a QR code on our table), an extra £13 had been added. When queried, it was clarified to be the cost of the glass of Rose. This felt rather underhand, especially as we didn't therefore receive the glass of white included in the fixed price. It may have not been a huge cost, but we still considered it hadn't been made clear. I certainly didn't expect a restaurant like this to be slightly less than honest - which is how it felt to us. Before the unexpected issue with the bill, I would have given Maison Francois 5 stars, but it's made us think twice about visiting again, especially for a more expensive meal or occasion.
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