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Manchester's Best Restaurants that are most frequently booked by customers of Mana Manchester
🤮 1/5 - Bad Manners at Mana
By 👻 @Benjamin P, 07/28/2022 3:00 am
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I attended Mana alongside my husband on Thursday 21st July to celebrate our 7-year wedding anniversary. As instructed beforehand, we arrived punctually at the time of the booking (7pm) and left some four-and-a-quarter hours later (at 11.15pm). As the star-rating afforded above suggests, the experience, which should have been a romantic and memorable affair, unfortunately turned out to be anything but, and it is disappointing to report that we departed feeling quite upset. However, the sour taste left in our mouths had nothing whatsoever to do with the quality of the food, which, by and large, was good. Plates were flavoursome and presented to a high standard, and whilst the desserts were somewhat underwhelming, there was nevertheless a large amount of culinary skill on display. No, what let the evening down, I’m sorry to say, was the appalling, discourteous service we received. As mentioned previously, the meal took upwards of 4 hours to complete. Now, I’m all for a Tasting Menu unfolding across the course of an evening – by design, that is how it should be – but when there are increasingly lengthy gaps between courses, during which both your wine glass and water tumbler are left empty – you start to wonder if something has perhaps gone awry. We waited well over an hour between our main dish and the palate cleanser that finally followed, which we hesitantly flagged up with the waitress at the time. She apologised curtly and advised that it was customary to allow half an hour or so to elapse between the aforementioned courses, though conceded that things were running significantly behind schedule due to a combination of the restaurant being short-staffed and tonight also seeing the launch of a new menu. The staffing issue I can sympathise with, particularly in the current climate, but debuting a new menu doesn’t wash with me as a mitigating factor, at least not when you’re spending in excess of £650 on dinner for two. Such a hefty price-tag warrants perfection, with no disparity or fluctuation between any given evening’s dinner service. Manor isn’t your typical establishment, offering three courses for £50 a head; it aspires to a higher plain and must therefore be judged accordingly against the standards it imposes. Subpar service I can forgive, but not in this context and at this cost. But, I doubt I would have taken to TripAdvisor to vent my frustration were it not for what happened next. As I said, I don’t think a new menu is an acceptable excuse for keeping customers waiting well over an hour between courses, but hey-ho, we’d have taken it on the chin, settled up and left, albeit feeling a little disgruntled perhaps. We had a round of drinks upon arrival and, yes, waving these as an apology gesture would have gone a long way, but, at the end of the day, what really ruined the evening was the response we received, both from the waitress and the Head Chef, upon paying the bill. We reiterated how four-and-a-quarter hours was an awfully long time to spend at dinner, particularly given the extensive wait-times that came later on. The waitress became instantly defensive and stubbornly rebuked our assertions that there had been any such wait-time, a complete U-turn on her part given she’d previously acknowledged that there’d been a hold-up. She then went on to shift the blame over to us, stating that we should have made her aware of any delays… um, I think you’ll find we did! The sudden change in attitude surprised and rattled us. We made to respond, which resulted in the Head Chef coming over to the table. He claimed that he saw no issue, and the absolute most we’d been waiting was 15 minutes, with both he and the waitress arguing that it had been nowhere like as long as an hour and what we were saying was not true. The chef was aggressive and intimidating. He said there was no way there would be any kind of refund (to be clear, at no point had we asked for such a thing; we simply wanted recognition of the below-par service, and, by this point, an apology for being told we were in the wrong for alleging over an hour’s delay). The chef said that we had received ‘the product’, and therefore that was the end of it. A shame that he feels that way; the ‘product’ (the food) is certainly the most important ingredient of a restaurant such as Manor, but it’s by no means the only component and nor does it excuse shortcomings elsewhere. When you sit down for a lavish Tasting Menu, the flow of the evening, the seamless service, is part and parcel of the overall experience and a big part of why we enjoy – and save up for - these fine dining packages. They are a real treat, a luxury, and to come away feeling disrespected, accused, hurt and offended is not what you expect or pay for, regardless of how good ‘the product’ may be. The waitress was stood at my shoulder, brandishing the card machine. In the end, I swiped to pay, stood up and left, deciding, since I felt very uncomfortable, that I just wanted to get out of there. If you’re in Manchester and want great food *and* great service, do yourself a favour and book in at WOOD. Sadly, Mana only delivers in the former category. When it comes to the latter, sadly, it’s very much lacking.
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